Automotive Service Manager

Placements24; Klerksdorp; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Leadership training

Job summary

Placements24 in Klerksdorp, South Africa, is seeking an experienced Automotive Service Manager to lead a busy dealership service department. You will oversee daily operations, quality control, and a team of technicians and service advisors to ensure efficient, first-rate service.

Responsibilities include scheduling, budgeting, cost control, workflow optimization, and driving profitability while maintaining exceptional customer satisfaction and retention.

Qualifications

• Proven experience as an Automotive Service Manager or in a similar leadership role within the automotive industry.
• Strong understanding of automotive repair processes and diagnostics.
• Excellent leadership, communication, and interpersonal skills.
• Experience in budgeting, cost control, and driving sales performance.

Responsibilities

• Manage day-to-day operations of the service department, including scheduling and workflow optimization.
• Lead and motivate technicians and service advisors to achieve goals.
• Ensure high-quality repair and maintenance services meeting customer expectations.
• Develop strategies to increase profitability and customer retention.
• Oversee parts inventory and cost-efficient stock management.
• Maintain safety and dealership policy compliance.

Skills

Leadership

Budget management

Customer service

Staff management

Diagnostics

Communication

Tools

Dealership management software

Diagnostic tools

Job description

About the Role

Our client, a reputable automotive dealership in Klerksdorp , is seeking an experienced and dynamic Automotive Service Manager to lead their service department. This pivotal role involves overseeing daily operations, managing a team of technicians and service advisors, and ensuring exceptional customer satisfaction. You will be responsible for driving profitability, maintaining high standards of service quality, and fostering a positive and productive work environment. This is an excellent leadership opportunity for a motivated professional looking to make a significant impact in the automotive sector.

Key Responsibilities

• Manage the day-to-day operations of the automotive service department, including scheduling, staffing, and workflow optimization.
• Lead, train, and motivate a team of automotive technicians and service advisors to achieve departmental goals.
• Ensure the delivery of high-quality automotive repair and maintenance services, meeting customer expectations.
• Develop and implement strategies to increase service department profitability and customer retention.
• Oversee inventory management of parts and supplies, ensuring cost-effectiveness.
• Maintain compliance with all safety regulations and dealership policies.

Requirements

• Proven experience as an Automotive Service Manager or in a similar leadership role within the automotive industry.
• Strong understanding of automotive repair processes, diagnostics, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive sales performance.
• Proficiency in using dealership management software and diagnostic tools.
• A strong commitment to customer satisfaction and operational excellence.

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Comprehensive benefits package, including health insurance and retirement contributions.
• Opportunities for professional development and leadership training.
• Manage a modern service facility with state-of-the-art equipment.
• A supportive and collaborative work culture within a well-respected organization.