Senior Automotive Workshop Manager

Placements24; Stellenbosch; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Executive salary package

Career development

Health benefits

Stellenbosch location

Access to latest automotive technology

Job summary

Placements24 is seeking a Senior Automotive Workshop Manager in Stellenbosch, Western Cape, to lead the service department of a well-established automotive dealership. The role focuses on operations, profitability, and customer satisfaction while guiding service advisors, technicians, and support staff.

The successful candidate will drive performance, ensure adherence to dealer standards, and develop the team through ongoing training in a dynamic, client-focused environment.

Qualifications

• Minimum of 7 years in automotive service management with at least 3 years in a senior leadership role.
• Proven track record in managing a busy automotive workshop within a dealership environment.
• Strong understanding of dealership operations including service, parts and customer relations.

Responsibilities

• Oversee daily operations of the automotive workshop including service scheduling, workflow management and quality control.
• Lead and manage the performance of the service department team including service advisors and technicians.
• Ensure exceptional customer service and high satisfaction ratings; drive profitability and control costs.

Skills

Leadership

Team management

Customer service

Strategic planning

Profitability

Communication

Education

Bachelor's degree in Business Management or Automotive Technology

Tools

DMS software

Job description

About the Role

Our client, a well-established and reputable automotive dealership in Stellenbosch, Western Cape , is seeking a highly experienced and dynamic Senior Automotive Workshop Manager to lead their service department. This pivotal role involves the overall management of workshop operations, ensuring exceptional customer service, efficient workflow, and profitability. The successful candidate will be responsible for leading a team of service advisors, technicians, and support staff, driving performance, and maintaining the highest standards of quality and customer satisfaction. We are looking for a strategic thinker with a proven track record in automotive service management, a deep understanding of dealership operations, and a passion for excellence. This is an exciting opportunity to shape the future of a leading service department in a beautiful region.

Key Responsibilities

• Oversee all daily operations of the automotive workshop, including service scheduling, workflow management, and quality control.
• Lead, motivate, and manage the performance of the service department team, including service advisors, technicians, and apprentices.
• Ensure the delivery of exceptional customer service, addressing customer concerns and striving for high satisfaction ratings.
• Manage workshop profitability by controlling costs, optimizing labor utilization, and maximizing service revenue.
• Develop and implement effective strategies to increase workshop efficiency and productivity.
• Maintain inventory control for parts and accessories, ensuring availability and cost-effectiveness.
• Ensure compliance with all manufacturer standards, safety regulations, and environmental policies.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Conduct regular performance reviews and provide ongoing training and development opportunities for the team.
• Manage relationships with parts suppliers and external service providers.
• Foster a positive and productive work environment that encourages teamwork and professional growth.
• Stay abreast of industry trends, new vehicle technologies, and competitor activities.

Requirements

• Minimum of 7 years of experience in automotive service management, with at least 3 years in a senior leadership role.
• Proven track record of successfully managing a busy automotive workshop, preferably within a dealership environment.
• Strong understanding of dealership operations, including service, parts, and customer relations.
• Excellent leadership, team management, and motivational skills.
• Demonstrated ability to drive profitability and control costs within a service department.
• In-depth knowledge of automotive repair processes, diagnostics, and technical trends.
• Exceptional customer service and communication skills.
• Proficiency in using dealership management systems (DMS) and relevant software.
• Strong financial acumen and analytical skills.
• Ability to develop and implement strategic plans.
• Valid driver's license.
• Relevant tertiary qualification in Business Management or Automotive Technology is advantageous.

Benefits

• Our client offers a highly competitive executive salary package, including performance-based bonuses and potential for long-term incentives.
• This role provides significant opportunities for career advancement and professional development within a respected automotive group.
• Employees will benefit from comprehensive health and wellness benefits.
• The position offers the chance to lead a talented team in a prime location in Stellenbosch, Western Cape , known for its scenic beauty and vibrant community.
• Further benefits include access to the latest automotive technologies, a supportive management structure, and a dynamic work environment.