Automotive Aftersales Service Manager

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Staff discounts

Training & development

Career progression

Job summary

Placements24 is seeking an experienced Automotive Aftersales Service Manager to oversee the Soweto, Gauteng service operations. You will lead a team of service advisors and technicians, drive customer satisfaction, and optimize workshop efficiency while managing parts inventory and service profitability.

The role requires strong leadership, deep automotive knowledge, and excellent communication. Expect a dynamic, performance‑driven environment with opportunities for career growth and development

Qualifications

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong knowledge of automotive systems, diagnostics, and repair processes.
• Demonstrated leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in workshop management systems and automotive software.
• Understanding of financial management and budgeting for a service department.

Responsibilities

• Manage all aspects of the automotive aftersales service department, including customer service, technical operations, and parts management.
• Lead, motivate, and manage a team of service advisors, technicians, and support staff.
• Ensure the highest standards of customer satisfaction through prompt, efficient, and quality service delivery.
• Oversee the scheduling and allocation of work to technicians to maximize workshop productivity.
• Monitor financial performance of the service department, including revenue, costs, and profitability.
• Maintain accurate service records and ensure compliance with manufacturer standards.
• Handle customer inquiries, complaints, and escalations effectively.
• Foster a positive and productive work environment for the service team.

Skills

Leadership

Team management

Customer service

Communication

Diagnostics

Repair processes

Budgeting

Financial management

Education

Automotive qualifications

Tools

Workshop management software

Job description

About the Role

Our client, a prominent automotive dealership group, is seeking an experienced and motivated Automotive Aftersales Service Manager to oversee operations in **Soweto, Gauteng**. This role is essential for ensuring customer satisfaction and driving profitability within the service department. You will be responsible for managing the day-to-day operations, leading a team of service advisors and technicians, and ensuring the delivery of exceptional customer service. The ideal candidate will have a strong understanding of automotive repair processes, excellent leadership and communication skills, and a proven track record in service department management. You will focus on optimizing workshop efficiency, managing parts inventory, and building lasting relationships with customers. This is a key leadership position within a thriving automotive business.

Key Responsibilities

• Manage all aspects of the automotive aftersales service department, including customer service, technical operations, and parts management.
• Lead, motivate, and manage a team of service advisors, technicians, and support staff.
• Ensure the highest standards of customer satisfaction through prompt, efficient, and quality service delivery.
• Oversee the scheduling and allocation of work to technicians to maximize workshop productivity.
• Manage inventory of parts and accessories, ensuring adequate stock levels and cost control.
• Develop and implement service promotions and marketing initiatives.
• Monitor financial performance of the service department, including revenue, costs, and profitability.
• Maintain accurate service records and ensure compliance with manufacturer standards.
• Handle customer inquiries, complaints, and escalations effectively.
• Foster a positive and productive work environment for the service team.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong knowledge of automotive systems, diagnostics, and repair processes.
• Demonstrated leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in using workshop management systems and automotive software.
• Understanding of financial management and budgeting for a service department.
• Ability to work effectively under pressure and manage multiple priorities.
• A passion for the automotive industry and delivering exceptional service.
• Valid driver's license.
• Relevant automotive technical qualifications or certifications are advantageous.

Benefits

• Competitive annual salary of R .
• Performance-based bonuses and incentives.
• Opportunities for career advancement within a growing dealership network.
• Comprehensive medical aid and retirement fund contributions.
• Staff discounts on vehicles and parts.
• Ongoing training and development in automotive service management.
• Key leadership role in **Soweto, Gauteng**.