Lead Automotive Service Advisor

Placements24; Rustenburg; On-site; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Performance-based bonuses

Professional development

Employee discounts

Positive team culture

Career advancement

Job summary

Placements24 is seeking an experienced Lead Automotive Service Advisor in Rustenburg to manage and inspire a customer service team within a busy dealership. You will translate vehicle issues into service recommendations, oversee daily service operations, and drive service sales while maintaining high customer care standards.

Ideal candidates bring 3+ years in automotive service advisory roles with supervisory experience, strong knowledge of automotive systems, and proficiency with DMS and

Qualifications

• Proven track record as an Automotive Service Advisor, with at least 3 years of experience, including leadership or supervisory duties.
• In-depth knowledge of automotive systems, maintenance, and repair procedures.
• Exceptional customer service, communication, and interpersonal skills.
• Strong organizational and time management abilities, with the capacity to multitask in a fast-paced environment.
• Proficiency with dealership management software (DMS) and common automotive diagnostic tools.
• A passion for the automotive industry and a commitment to delivering outstanding customer care.

Responsibilities

• Lead, train, and motivate a team of automotive service advisors to achieve performance targets and maintain high customer satisfaction.
• Manage the daily workflow of the service department, including appointment scheduling, workflow optimization, and technician allocation.
• Greet customers, actively listen to their concerns, and accurately translate vehicle issues into service orders for technicians.
• Provide clear explanations of required maintenance and repairs, along with associated costs, to customers.
• Ensure all customer interactions are handled professionally, efficiently, and with a focus on building long-term relationships.
• Oversee warranty claims processing and manage customer complaints to satisfactory resolution.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Multitasking

DMS proficiency

Automotive knowledge

Diagnostic tools

Tools

Dealership Management System (DMS)

Automotive diagnostic tools

Job description

About the Role

Our client is seeking an experienced and dynamic Lead Automotive Service Advisor to manage and inspire their customer service team in Rustenburg . This pivotal role involves overseeing daily operations of the service department, ensuring exceptional customer experiences, and driving service sales. You will act as the primary liaison between customers and technicians, translating vehicle issues into clear service recommendations. This is an ideal opportunity for a natural leader with a strong background in automotive customer service and operations, looking to make a significant impact in the North West region's automotive landscape and contribute to the growth of a reputable dealership.

Key Responsibilities

• Lead, train, and motivate a team of automotive service advisors to achieve performance targets and maintain high customer satisfaction.
• Manage the daily workflow of the service department, including appointment scheduling, workflow optimization, and technician allocation.
• Greet customers, actively listen to their concerns, and accurately translate vehicle issues into service orders for technicians.
• Provide clear explanations of required maintenance and repairs, along with associated costs, to customers.
• Ensure all customer interactions are handled professionally, efficiently, and with a focus on building long-term relationships.
• Oversee warranty claims processing and manage customer complaints to satisfactory resolution.

Requirements

• Proven track record as an Automotive Service Advisor, with at least 3 years of experience, including leadership or supervisory duties.
• In-depth knowledge of automotive systems, maintenance, and repair procedures.
• Exceptional customer service, communication, and interpersonal skills.
• Strong organizational and time management abilities, with the capacity to multitask in a fast-paced environment.
• Proficiency with dealership management software (DMS) and common automotive diagnostic tools.
• A passion for the automotive industry and a commitment to delivering outstanding customer care.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous employee discounts on parts, service, and vehicle purchases.
• Opportunities for professional development and career advancement within the company.
• A positive and supportive team culture focused on success and customer satisfaction.