Automotive Service Advisor - Customer Relations

Placements24; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Employee discounts on vehicles and/or$

Job summary

Placements24 is recruiting an Automotive Service Advisor for a reputable dealership in Paarl, Western Cape. The role is the primary liaison between customers and the service department, documenting concerns, explaining repairs, and coordinating with technicians to ensure quality work.

You will welcome customers, manage documentation, and provide accurate estimates while maintaining a high standard of service and customer care in a busy dealership environment.

Qualifications

• Proven experience as an Automotive Service Advisor or similar client-facing role.
• Strong knowledge of automotive systems and maintenance procedures.
• Excellent communication, interpersonal and listening skills.

Responsibilities

• Greet customers and manage service reception interactions.
• Record vehicle concerns accurately in the service system.
• Explain service recommendations clearly to customers.
• Provide estimates for repairs and service times.
• Coordinate with workshop to ensure timely completion.
• Maintain progressive, organized service reception area.
• Upsell appropriate services based on vehicle condition.
• Follow up with customers to ensure satisfaction.

Skills

Automotive knowledge

DMS proficiency

Customer service

Communication

Education

High school diploma

Tools

DMS software

Job description

About the Role

Our client, a leading and reputable automotive dealership in Paarl, Western Cape , is seeking a customer-focused and highly organized Automotive Service Advisor. This role is the primary point of contact between customers and the service department, ensuring a seamless and positive experience from vehicle drop-off to pick-up. The ideal candidate will possess excellent communication skills, a strong understanding of automotive services, and a dedication to providing exceptional customer care. You will be responsible for accurately documenting customer concerns, explaining service recommendations, and coordinating with the technical team to ensure timely and quality repairs. Join a dynamic team in the beautiful winelands region of Paarl and play a vital role in customer satisfaction and dealership success.

Key Responsibilities

• Greet customers warmly and professionally upon arrival at the service department.
• Listen attentively to customer concerns regarding their vehicle and accurately record details in the service management system.
• Inspect vehicles with customers to identify and document any visible maintenance or repair needs.
• Provide clear, concise, and accurate explanations of recommended services, repairs, and associated costs.
• Generate service orders and provide customers with estimated repair times and costs.
• Coordinate with the workshop technicians to ensure smooth workflow and timely completion of services.
• Keep customers informed of the progress of their vehicle's service or repair.
• Handle customer inquiries, complaints, and concerns in a professional and empathetic manner, striving for first-contact resolution.
• Upsell additional services and products appropriately, based on vehicle condition and customer needs.
• Ensure customer satisfaction by delivering excellent service and follow-up communication.
• Maintain a clean and organized service reception area.

Requirements

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, maintenance procedures, and common repair issues.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-centric attitude with a commitment to providing outstanding service.
• Basic understanding of vehicle diagnostics and repair processes.
• Ability to explain technical information in a clear and understandable manner to non-technical customers.
• A valid driver's license is required.
• High school diploma or equivalent; technical certifications are a plus.

Benefits

Our client offers a competitive base salary plus performance-based incentives, recognizing your contribution to customer satisfaction and departmental success in Paarl, Western Cape . You will work within a supportive and professional team environment, with opportunities for training and career advancement within a respected dealership.

• Benefits may include employee discounts on vehicles and services, and a vibrant work setting in a picturesque location.

Join us and become an integral part of a team dedicated to automotive excellence and unparalleled customer care.