Automotive Service Advisor - Luxury Brands

Placements24; Stellenbosch; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Commission-based bonus

Medical aid

Retirement fund

Training and development

Job summary

Placements24 in Stellenbosch, Western Cape, seeks an Automotive Service Advisor to act as the primary liaison between clients and the service department. You will greet customers, document service needs, explain repairs and costs, and coordinate with technicians to ensure timely delivery.

The role rewards strong communication, luxury-brand service knowledge, and a proven track record with DMS and scheduling tools.

Qualifications

• Proven experience as Automotive Service Advisor, preferably within a luxury brand dealership.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Ability to explain technical information to non-technical customers.

Responsibilities

• Greet customers and handle service inquiries.
• Record vehicle service needs on repair orders.
• Identify and document issues during walk-arounds with customers.
• Explain maintenance services, repairs, and costs.
• Provide time estimates and inform about delays.

Skills

Customer service

Communication

DMS proficiency

Tools

DMS software

Service scheduling software

Job description

About the Role

Our client is seeking a polished and customer-centric Automotive Service Advisor to join their prestigious dealership in Stellenbosch, Western Cape . This role is crucial for delivering an exceptional customer experience, acting as the primary liaison between clients and the service department. The ideal candidate will possess outstanding communication skills, a thorough understanding of automotive maintenance and repair, and a passion for luxury brands. You will be responsible for greeting customers, accurately documenting service needs, explaining recommended services and repairs, providing transparent cost estimates, and ensuring timely vehicle delivery. Your ability to build rapport and trust with a discerning clientele will be key to your success in this role within the beautiful Stellenbosch region.

Key Responsibilities

• Greet customers warmly upon arrival and professionally handle their service inquiries.
• Listen attentively to customer concerns and accurately record vehicle service needs on repair orders.
• Conduct initial walk-arounds with customers to identify and document visible issues.
• Clearly explain recommended maintenance services, repairs, and associated costs to customers.
• Provide accurate time estimates for service completion and keep customers informed of any delays.
• Effectively upsell relevant services and genuine parts, based on vehicle needs and manufacturer recommendations.
• Coordinate with technicians to ensure repairs are performed efficiently and to high-quality standards.
• Process customer payments and ensure the accuracy of billing.
• Follow up with customers after service to ensure satisfaction and address any lingering concerns.
• Maintain a clean and organized service reception area.
• Build and maintain strong customer relationships to foster loyalty and repeat business.

Requirements

• Proven experience as an Automotive Service Advisor, preferably within a luxury brand dealership.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of automotive mechanics, maintenance, and repair procedures.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Ability to effectively explain technical information to non-technical customers.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Professional appearance and demeanor.
• Valid driver's license.
• A genuine passion for the automotive industry and customer satisfaction.
• Residency or willingness to relocate to the Stellenbosch, Western Cape area.

Benefits

• Our client offers a competitive base salary with an attractive commission and bonus structure tied to service sales and customer satisfaction metrics.
• Benefits include a comprehensive medical aid scheme and retirement fund.
• Opportunities for ongoing training and development with leading automotive brands are provided.
• Work in a state-of-the-art, luxurious dealership environment in the heart of the scenic Stellenbosch wine region.
• Be part of a respected team dedicated to excellence in automotive service.
• This role offers significant potential for career growth within a leading automotive group.