Automotive Service Advisor - WhatJobs Direct

Placements24; Mossel Bay; On-site; ZAR 220,000 - 320,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical aid

Retirement fund

Ongoing training

Dynamic work environment

Career growth

Job summary

Placements24 in Mossel Bay, Western Cape, is seeking an Automotive Service Advisor to be the main point of contact for customers in the service department. You will greet clients, document vehicle concerns, and translate them into accurate service orders for the workshop.

The role emphasizes clear communication, strong knowledge of automotive services, and a commitment to delivering premium customer experiences.

Qualifications

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry is essential.
• Strong understanding of automotive systems, repair processes and terminology.
• Excellent customer service and communication skills.
• Ability to build rapport and trust with clients.
• Proficiency with dealership management systems (DMS).
• Organizational and time-management abilities.

Responsibilities

• Greet customers warmly upon arrival and ascertain their vehicle needs.
• Listen actively to customer concerns and record them on repair orders.
• Advise customers on necessary services and repairs based on technician recommendations.
• Provide accurate cost estimates for labor and parts, and obtain customer approval.
• Maintain clear communication with customers regarding service status.
• Explain completed work and any additional recommendations at delivery.
• Handle inquiries and resolve service-related issues professionally.
• Coordinate with technicians and parts department to ensure timely completion of work.
• Manage the service schedule and ensure efficient workflow within the department.
• Strive for high levels of customer satisfaction and retention.
• Promote additional services, warranties and accessories.

Skills

Automotive experience

Customer service

DMS software

Communication skills

Time management

Team coordination

Tools

DMS software

Job description

About the Role Our client, a reputable automotive dealership located in the scenic town of Mossel Bay, Western Cape , is seeking a motivated and customer-focused Automotive Service Advisor to join their thriving service department. This vital role serves as the primary point of contact for customers, translating their vehicle concerns into actionable service orders for the workshop. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of automotive services, and a commitment to providing exceptional customer experiences. You will be responsible for greeting customers, accurately documenting vehicle issues, recommending services and repairs, explaining work performed, and ensuring customer satisfaction throughout the service process. Our client is dedicated to delivering premium service and seeks a professional who can uphold these high standards.

Key Responsibilities

• Greet customers warmly upon arrival and effectively ascertain their vehicle's needs.
• Listen actively to customer concerns and accurately record them on repair orders.
• Advise customers on the necessary services and repairs required for their vehicles, based on technician recommendations.
• Provide accurate cost estimates for labor and parts, and obtain customer approval.
• Maintain clear and consistent communication with customers regarding the status of their vehicle's service.
• Explain completed work and any additional services or recommendations to customers upon delivery.
• Handle customer inquiries and resolve any service-related issues or complaints professionally.
• Coordinate with the service technicians and parts department to ensure timely completion of work.
• Manage the service schedule and ensure efficient workflow within the service department.
• Strive to achieve high levels of customer satisfaction and retention.
• Promote additional services, warranties, and accessories.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry is essential.
• A strong understanding of automotive systems, repair processes, and terminology.
• Exceptional customer service and communication skills.
• Ability to build rapport and trust with clients.
• Proficiency in using dealership management systems (DMS) or similar software.
• Strong organizational and time-management abilities.
• Ability to work effectively under pressure and manage multiple tasks.
• A positive attitude and a professional demeanor.
• Valid driver's license.
• Passion for the automotive industry and commitment to customer satisfaction.
• Experience with specific vehicle brands may be an advantage.

Benefits

• Our client offers a competitive salary plus commission structure, providing significant earning potential based on performance.
• Benefits include medical aid and access to a retirement fund.
• Employees benefit from ongoing training and development opportunities, enhancing their skills and career prospects within the automotive sector.
• The dealership offers a dynamic and supportive work environment.
• You will be part of a team that values professionalism and customer loyalty.
• Our client is committed to employee growth and provides a clear career path for dedicated Service Advisors.