Automotive Service Advisor - Polokwane

Placements24; Polokwane; On-site; ZAR 180,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Career progression

Paid leave

On-site role

Supportive team

Job summary

Placements24 is seeking an Automotive Service Advisor in Polokwane to act as the primary contact between customers and the workshop. You will schedule appointments, document service needs, and communicate costs clearly while guiding customers through the service process.

You will translate concerns into repair orders, provide detailed estimates, manage expectations, and ensure timely, accurate invoicing. The role requires excellent communication, strong automotive knowledge, and a professional,

Qualifications

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time management abilities.
• Proficiency in using service scheduling software and dealership management systems (DMS).
• Ability to explain technical issues clearly and concisely to non-technical customers.
• A valid driver's license is required.
• Ability to work effectively in a fast-paced workshop environment.

Responsibilities

• Greet customers and manage service appointments.
• Translate customer concerns into repair orders for technicians.
• Explain maintenance and repair services clearly.
• Provide repair estimates with parts and labor.
• Update customers on status and changes to estimates.
• Oversee workshop capacity and technician workloads.
• Process payments and invoices accurately.
• Maintain a professional service reception area.
• Build customer relationships to foster loyalty.
• Stay informed about manufacturer guidelines and new automotive technologies.

Skills

Communication skills

Organizational skills

Automotive knowledge

DMS software

Explain technical issues

Customer service

Driver's license

Fast-paced environment

Professional demeanor

Tools

Service scheduling software

Dealership management systems (DMS)

Job description

About the Role

Our client, a reputable automotive service center in Polokwane , is seeking an organized and customer-oriented Automotive Service Advisor to join their dedicated team. This pivotal role involves acting as the primary point of contact between customers and the workshop, ensuring clear communication regarding vehicle service needs, repairs, and costs. You will be responsible for scheduling appointments, accurately documenting service requirements, and managing customer expectations throughout the service process. The ideal candidate possesses excellent communication skills, a strong understanding of automotive services, and a commitment to delivering outstanding customer care within our client's Polokwane facility. This is an essential on-site position.

Key Responsibilities

• Greet customers warmly upon arrival and professionally manage service appointments.
• Listen attentively to customer concerns and accurately translate them into repair orders for technicians.
• Provide customers with clear, detailed explanations of required maintenance and repair services.
• Provide accurate repair estimates, including parts and labor costs, and obtain customer authorization.
• Maintain open communication with customers regarding vehicle status, updates, and any changes to the original estimate.
• Ensure timely completion of services and follow up with customers to ensure satisfaction.
• Effectively manage workshop capacity and technician workloads.
• Process customer payments and handle invoicing accurately.
• Maintain a professional and organized service reception area.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Stay informed about manufacturer service guidelines and new automotive technologies.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time management abilities.
• A good understanding of automotive terminology, vehicle systems, and repair processes.
• Proficiency in using service scheduling software and dealership management systems (DMS).
• Ability to explain technical issues clearly and concisely to non-technical customers.
• A commitment to providing exceptional customer experiences.
• A valid driver's license is required.
• Ability to work effectively in a fast-paced workshop environment.
• A positive attitude and a professional demeanor.

Benefits

• Our client offers a competitive salary package, reflecting your experience and skills, along with performance-based incentives.
• You will have the opportunity to work in a professional and supportive environment at a well-regarded automotive service center in Polokwane .
• Our client invests in ongoing training and development to keep you updated with the latest automotive advancements.
• Enjoy a stable work environment with opportunities for career progression.
• Standard benefits such as paid leave and a dedicated team atmosphere are part of the offering.
• This on-site role ensures you are an integral part of the daily operations and customer service excellence.