Automotive Service Advisor

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Paarl is seeking an Automotive Service Advisor to be the primary contact for customers in the service department. You will understand customer concerns, explain service recommendations, and relay findings to technicians to ensure smooth repairs.

The role requires excellent communication skills, a customer-focused mindset, and the ability to translate needs into clear service orders and timelines.

Qualifications

• Excellent communication and customer care.
• Ability to understand customer needs and explain service recommendations.
• Liaise effectively with technicians to relay findings and requests.

Responsibilities

• Greet customers in a professional and friendly manner at the service department.
• Actively listen to concerns and diagnose reported issues.
• Inspect vehicles with customers to identify required maintenance.
• Translate customer needs and technician findings into clear service orders.
• Provide accurate estimates for repair costs and timelines.
• Communicate vehicle status and additional repairs needed to customers.
• Build strong customer relationships through excellent communication and service.
• Coordinate with workshop technicians to ensure efficient workflow and timely repairs.
• Handle customer inquiries, complaints, and follow-ups professionally.

Skills

Customer service

Communication skills

Organizational skills

Automotive knowledge

Problem diagnosis

Job description

About the Role

Our client, a well-established automotive service center in **Paarl, Western Cape**, is looking for an organized and customer-focused **Automotive Service Advisor**. This role is the primary point of contact between the customers and the service department, responsible for understanding customer needs, explaining service recommendations, and ensuring a smooth and positive service experience. You will play a crucial role in diagnosing customer concerns, accurately relaying them to technicians, and communicating repair status updates. The ideal candidate will possess excellent communication skills, a strong understanding of automotive services, and a commitment to delivering outstanding customer care in **Paarl**.

Key Responsibilities

• Greet customers in a professional and friendly manner upon arrival at the service department.
• Actively listen to customers' concerns and accurately diagnose reported issues.
• Inspect vehicles with customers to identify any potential problems or required maintenance.
• Translate customer needs and technician findings into clear, concise service orders.
• Provide accurate estimates for repair costs and service timelines.
• Communicate effectively with customers regarding vehicle status, additional repairs needed, and completion times.
• Build strong customer relationships through excellent communication and service.
• Coordinate with the workshop technicians to ensure efficient workflow and timely vehicle repairs.
• Handle customer inquiries, complaints, and follow-ups professionally.