Automotive Service Advisor - High-Volume Dealership

Placements24; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and commission

Employee discounts on vehicles, parts,

Health insurance

Retirement plan

Bonuses and incentives

Training and development

Job summary

Centurion, Gauteng-based premier automotive dealership is seeking an Automotive Service Advisor. You will be the primary liaison between customers and technicians, greeting clients, capturing concerns, and communicating service needs and recommendations.

A proactive, multitasking approach and strong communication are essential in a fast-paced environment. The role includes handling repair orders, invoices, and payments, with a focus on customer satisfaction and up-selling relevant services,

Qualifications

• Experience as an Automotive Service Advisor is essential.
• Proven track record of delivering high customer satisfaction.
• Excellent communication and interpersonal skills.
• Familiarity with dealership management systems (DMS) and basic office software.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Interpret needs and create detailed repair orders.
• Explain services, schedules, and estimated costs clearly.
• Manage appointments and customer expectations.
• Upsell services and parts when appropriate.
• Maintain high customer satisfaction through proactive communication.
• Liaise between technicians and customers on updates.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Negotiation

Problem solving

Tools

DMS software

Job description

About the Role

A premier automotive dealership in Centurion, Gauteng, is actively seeking a driven and customer-focused Automotive Service Advisor. This position is essential to the success of our service department, acting as the primary liaison between our valued customers and our team of expert technicians. You will be responsible for greeting customers, understanding their vehicle concerns, and clearly communicating service needs and recommendations. The ideal candidate will possess exceptional communication and interpersonal skills, a passion for the automotive industry, and a commitment to providing outstanding customer experiences. This role demands a proactive approach, the ability to manage multiple priorities, and a dedication to exceeding customer expectations in a fast-paced environment.

Key Responsibilities

• Greet customers warmly upon arrival and attentively listen to their vehicle concerns.
• Accurately interpret customer needs and translate them into detailed repair orders.
• Provide clear and concise explanations of required services, maintenance schedules, and estimated costs.
• Effectively manage appointment schedules and customer expectations regarding vehicle service times.
• Upsell relevant services, parts, and accessories while focusing on customer needs and benefits.
• Maintain a high level of customer satisfaction through proactive communication and follow-up.
• Liaise between technicians and customers to relay diagnostic findings and repair updates.
• Process repair orders, invoices, and payments accurately and efficiently.
• Ensure all work performed meets quality standards and manufacturer specifications.
• Contribute to a positive and collaborative team atmosphere within the service department.

Requirements

• Previous experience as an Automotive Service Advisor is essential, preferably within a high-volume dealership.
• Proven track record of achieving high customer satisfaction scores.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to multitask and thrive in a demanding, fast-paced work environment.
• A customer-centric attitude with a commitment to service excellence.
• Valid driver's license.
• Ability to work flexible hours, including some Saturdays.

Benefits

• Competitive salary and commission structure.
• Generous employee discounts on vehicles, parts, and services.
• Opportunities for ongoing training and professional development in Centurion, Gauteng.
• A dynamic and supportive team environment within a leading dealership.
• Career advancement possibilities within the automotive sector.
• Potential for performance-based bonuses and incentives.
• Health insurance and retirement plan options available.