Automotive Service Advisor - Customer Relations Expert

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based bonuses

Training and professional development

Job summary

Placements24 is seeking an Automotive Service Advisor for a prestigious dealership located in Tembisa, Gauteng. You will bridge customers with service technicians, document requests, and communicate throughout the repair process.

The role requires exceptional communication, knowledge of automotive services, and a meticulous approach to administration. Join a professional team dedicated to customer satisfaction and growth opportunities.

Qualifications

• Experience in automotive service or customer-facing role is highly desirable.
• Strong understanding of vehicle maintenance and repair processes.

Responsibilities

• Greet customers and listen to concerns regarding their vehicles.
• Document service requests accurately for the technical team.
• Inspect vehicles with customers and note any additional maintenance needs.
• Provide clear estimates for services and repairs, with costs explained.
• Schedule service appointments coordinating with technicians for efficiency.
• Maintain open communication with customers during the service process.
• Explain work performed and charges at vehicle collection.

Skills

Customer service

Communication

Automotive terminology

DMS proficiency

Tools

Dealership management system (DMS)

MS Office

Job description

About the Role

Our client, a prestigious automotive dealership located in the vibrant area of Tembisa, Gauteng , is actively seeking a dynamic and customer-focused Automotive Service Advisor. This role is critical in bridging the gap between our valued customers and our expert service technicians, ensuring a seamless and positive service experience. You will be the first point of contact for customers bringing their vehicles in for maintenance and repair, responsible for understanding their needs, accurately documenting service requests, and communicating effectively throughout the repair process. We are looking for an individual with exceptional communication skills, a strong understanding of automotive services, and a passion for delivering outstanding customer care. The ideal candidate will possess a friendly demeanor, a meticulous approach to administration, and the ability to build rapport and trust with a diverse clientele. Join a team that values professionalism, efficiency, and customer satisfaction above all else.

Key Responsibilities

• Greet customers warmly upon arrival at the service department and actively listen to their concerns regarding their vehicles.
• Accurately document customer service requests, ensuring all details are precise for the technical team.
• Inspect vehicles with customers to identify and record any visible damage or required maintenance beyond the initial request.
• Provide accurate estimates for services and repairs, explaining the scope of work and associated costs clearly and transparently.
• Schedule service appointments efficiently, coordinating with technicians to ensure optimal workflow and timely completion of work.
• Maintain open and consistent communication with customers throughout the service process, providing updates on progress and any unforeseen issues.
• Explain completed work and charges to customers upon vehicle collection, ensuring their understanding and satisfaction.
• Handle customer inquiries and complaints professionally and courteously, escalating complex issues to management when necessary.
• Manage service department paperwork, including invoices, repair orders, and warranty claims, with accuracy and attention to detail.
• Contribute to sales efforts by recommending additional services or accessories based on vehicle inspection and customer needs.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry is highly desirable.
• A strong understanding of automotive terminology, vehicle maintenance, and repair processes.
• Excellent interpersonal and communication skills, with the ability to articulate technical information to non-technical customers.
• Proficiency in using dealership management systems (DMS) and standard office software.
• A customer-centric mindset with a proven track record of delivering exceptional service.
• Strong organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.
• A valid driver's license is essential.
• Ability to work effectively as part of a team.
• Residency in or willingness to commute to Tembisa, Gauteng .

Benefits

• Competitive remuneration package.
• Potential for performance-based bonuses.
• Access to ongoing training and professional development opportunities.
• A positive and supportive work environment.
• Opportunities for career growth within a reputable dealership group.
• Employee discounts on vehicle services and parts.