Automotive Service Advisor - Customer Relations Specialist

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Commission-based on service sales

Medical and retirement benefits

Employee discounts on vehicle services

Ongoing training and development

Career advancement opportunities

Team-oriented work environment

Job summary

Placements24 is seeking an Automotive Service Advisor in Nelspruit to be the first point of contact for customers. You will greet clients, listen to concerns, document issues, and clearly communicate recommended services and costs.

The role requires strong communication, organizational skills, and a solid understanding of automotive services. You will work with technicians to interpret diagnostics, provide accurate quotes, and manage appointment flow while building lasting customer relationships

Qualifications

• Excellent communication and interpersonal abilities with customers.
• Strong understanding of automotive services and repair processes.
• Experience using dealership management systems (DMS) and related software.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Greet customers warmly and assist with vehicle check-in for service.
• Listen to customer concerns about performance and issues.
• Document customer requests and vehicle problems on repair orders.
• Consult with technicians on diagnostics and recommended repairs.
• Explain service recommendations, costs, and estimated completion times.
• Provide accurate quotes for parts and labor.
• Schedule service appointments and manage vehicle flow in the department.
• Follow up with customers after service to ensure satisfaction.
• Maintain high standards of customer service and address complaints professionally.
• Build and maintain strong customer relationships to drive repeat business.

Skills

Communication skills

Customer service

DMS proficiency

Time management

Sales aptitude

Tools

DMS software

Job description

About the Role

Our client, a premier automotive dealership in Nelspruit, is seeking an enthusiastic and customer-focused Automotive Service Advisor to join their dedicated service team. This role is the primary point of contact for customers bringing their vehicles in for maintenance and repair. You will be responsible for greeting customers, listening to their concerns, accurately recording vehicle issues, and clearly communicating recommended services and associated costs. The ideal candidate possesses excellent communication, interpersonal, and organizational skills, coupled with a strong understanding of automotive services. You will play a vital role in ensuring a positive customer experience and contributing to the dealership's reputation for exceptional service. This position requires a personable individual who can build rapport and trust with clients.

Key Responsibilities

• Greet customers warmly upon arrival and assist with vehicle check-in for service appointments.
• Listen attentively to customer concerns regarding vehicle performance and issues.
• Accurately document customer requests and vehicle problems on repair orders.
• Consult with automotive technicians to understand diagnostic findings and recommended repairs.
• Clearly explain service recommendations, associated costs, and estimated completion times to customers.
• Provide accurate quotes for parts and labor.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Follow up with customers after service completion to ensure satisfaction.
• Maintain a high level of customer service and address any customer complaints or concerns professionally.
• Build and maintain strong customer relationships to encourage repeat business.

Requirements

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong understanding of automotive systems, maintenance, and repair procedures.
• Excellent communication, listening, and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Proficiency in using dealership management systems (DMS) and computer software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A professional and well-groomed appearance.
• Ability to work collaboratively with service technicians and management.
• Valid driver's license.
• Sales aptitude and the ability to recommend additional services when appropriate.

Benefits

• Competitive base salary plus commission based on service sales and customer satisfaction.
• Comprehensive medical and retirement benefits.
• Employee discounts on vehicle purchases, parts, and service.
• Ongoing training and professional development opportunities.
• Opportunities for career advancement within the dealership group.
• A positive and team-oriented work environment.