Automotive Service Advisor

Placements24; Upington; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discounts on parts & service

Supportive team environment

Career advancement opportunities

Job summary

Placements24 is seeking a customer-focused Automotive Service Advisor to join their busy Upington service department. You will be the primary liaison between customers and technicians, recording concerns, explaining services, generating repair orders, and guiding the service flow for a positive experience.

The ideal candidate has at least 3 years in automotive service advisory or a related role, strong knowledge of automotive systems, and excellent communication skills, with a commitment to

Qualifications

• Minimum of 3 years of experience as an Automotive Service Advisor or in a related customer-facing role.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and record vehicle service needs.
• Explain recommended maintenance and repairs to customers.
• Generate repair orders with details and costs.
• Schedule service appointments and manage vehicle flow.
• Coordinate with technicians to ensure quality work.
• Provide status updates and obtain authorization for extra work.
• Process payments and ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Basic computer skills

Tools

Service management software

Job description

About the Role

Our client is seeking a customer-focused and efficient Automotive Service Advisor to join their busy service department in Upington . This role is the primary point of contact between customers and the service technicians, ensuring a seamless and positive experience. You will be responsible for accurately diagnosing customer concerns, providing clear explanations of required services, generating repair orders, and managing the overall service process. The ideal candidate possesses excellent communication skills, a strong understanding of automotive maintenance and repair, and a commitment to delivering outstanding customer service. This is a vital role in maintaining customer loyalty and operational efficiency.

Key Responsibilities

• Greet customers, actively listen to their concerns, and accurately record vehicle service needs.
• Perform vehicle walk-arounds and clearly explain recommended maintenance and repairs to customers.
• Generate accurate repair orders, detailing services to be performed and associated costs.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Communicate effectively with technicians to ensure services are performed correctly and efficiently.
• Provide customers with updates on their vehicle's status and obtain authorization for additional work.
• Process customer payments and ensure satisfaction with the completed services.

Requirements

• Minimum of 3 years of experience as an Automotive Service Advisor or in a related customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with service management software and basic computer skills.
• A positive attitude and a commitment to providing exceptional customer experiences.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for training and professional development.
• Employee discounts on parts and service.
• A supportive team environment within a well-established dealership.
• Potential for career advancement within the service department.