Automotive Service Advisor - Customer Relations Expert

Placements24; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based bonuses

Ongoing training and professional dev

Positive and supportive work env

Career growth within dealership group

Employee discounts on services and/or.

Job summary

Placements24 is seeking a proactive Automotive Service Advisor for our esteemed dealership in Tembisa, Gauteng. You will be the primary contact for customers bringing vehicles for maintenance and repairs, documenting needs accurately and communicating with service technicians throughout the process.

You should excel in customer service, have a solid grasp of automotive terminology, and be proficient with DMS systems. A friendly, organized approach and team spirit are essential in this role.

Qualifications

• Experience as Automotive Service Advisor or similar customer-facing role.
• Strong understanding of automotive terminology, vehicle maintenance and repair.
• Excellent interpersonal and communication skills; able to explain technical info to non-technical customers.
• Proficient with dealership management systems (DMS) and standard office software.
• Customer-centric mindset with a proven track record of delivering exceptional service.
• Strong organizational and time management skills; able to multitask in a fast-paced environment.
• Valid driver's license.
• Residency in or willingness to commute to Tembisa, Gauteng.

Responsibilities

• Greet customers warmly and listen to their concerns.
• Accurately document service requests for the technical team.
• Inspect vehicles with customers to identify maintenance needs.
• Provide accurate estimates for services and repairs.
• Schedule service appointments with technicians for efficient workflow.
• Maintain open communication with customers throughout the service process.
• Explain completed work and charges to customers upon vehicle collection.
• Handle inquiries and complaints professionally, escalating when needed.
• Manage service department paperwork with accuracy.
• Contribute to sales by recommending additional services or accessories.

Skills

Customer service

Communication

Teamwork

Time management

Tools

DMS

Job description

About the Role

Our client, a prestigious automotive dealership located in the vibrant area of Tembisa, Gauteng , is actively seeking a dynamic and customer-focused Automotive Service Advisor. This role is critical in bridging the gap between our valued customers and our expert service technicians, ensuring a seamless and positive service experience. You will be the first point of contact for customers bringing their vehicles in for maintenance and repair, responsible for understanding their needs, accurately documenting service requests, and communicating effectively throughout the repair process. We are looking for an individual with exceptional communication skills, a strong understanding of automotive services, and a passion for delivering outstanding customer care. The ideal candidate will possess a friendly demeanor, a meticulous approach to administration, and the ability to build rapport and trust with a diverse clientele. Join a team that values professionalism, efficiency, and customer satisfaction above all else.

Key Responsibilities

• Greet customers warmly upon arrival at the service department and actively listen to their concerns regarding their vehicles.
• Accurately document customer service requests, ensuring all details are precise for the technical team.
• Inspect vehicles with customers to identify and record any visible damage or required maintenance beyond the initial request.
• Provide accurate estimates for services and repairs, explaining the scope of work and associated costs clearly and transparently.
• Schedule service appointments efficiently, coordinating with technicians to ensure optimal workflow and timely completion of work.
• Maintain open and consistent communication with customers throughout the service process, providing updates on progress and any unforeseen issues.
• Explain completed work and charges to customers upon vehicle collection, ensuring their understanding and satisfaction.
• Handle customer inquiries and complaints professionally and courteously, escalating complex issues to management when necessary.
• Manage service department paperwork, including invoices, repair orders, and warranty claims, with accuracy and attention to detail.
• Contribute to sales efforts by recommending additional services or accessories based on vehicle inspection and customer needs.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry is highly desirable.
• A strong understanding of automotive terminology, vehicle maintenance, and repair processes.
• Excellent interpersonal and communication skills, with the ability to articulate technical information to non-technical customers.
• Proficiency in using dealership management systems (DMS) and standard office software.
• A customer-centric mindset with a proven track record of delivering exceptional service.
• Strong organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.
• A valid driver's license is essential.
• Ability to work effectively as part of a team.
• Residency in or willingness to commute to Tembisa, Gauteng .

Benefits

• Competitive remuneration package.
• Potential for performance-based bonuses.
• Access to ongoing training and professional development opportunities.
• A positive and supportive work environment.
• Opportunities for career growth within a reputable dealership group.
• Employee discounts on vehicle services and parts.