Senior Automotive Service Advisor

Placements24; Upington; Hybrid; ZAR 201,000 - 279,000; Full time

Benefits offered by this job

Medical aid contributions

Retirement fund options

Job summary

Placements24 in Upington, Northern Cape, seeks a Senior Automotive Service Advisor who blends technical knowledge with strong customer care. You will greet clients, assess service needs, explain repairs and costs, and coordinate with technicians to deliver a seamless service experience.

The role requires 3+ years in automotive service, excellent communication, and familiarity with DMS and scheduling software.

Qualifications

• 3+ years of proven experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
• Strong understanding of vehicle maintenance, diagnostics, and repair processes.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical information in an easily understandable manner.

Responsibilities

• Greet customers and record service needs accurately.
• Explain services, repairs, and costs clearly.
• Schedule appointments to optimize workshop resources.
• Advise on maintenance, issues, and warranty information.
• Liaise between customers and service technicians for clear communication.
• Generate service orders and oversee billing.
• Handle inquiries, concerns and complaints professionally.
• Follow up post-service to ensure satisfaction.
• Maintain knowledge of vehicle services and maintenance schedules.
• Contribute to service targets and customer satisfaction scores.

Skills

Customer service

Communication

Scheduling

Vehicle maintenance

Diagnostics knowledge

Tools

DMS

Scheduling software

Job description

About the Role

Our client is looking for a dedicated and customer-focused Senior Automotive Service Advisor to join their thriving dealership in **Upington, Northern Cape**. This role is pivotal in ensuring customer satisfaction by providing expert advice, coordinating vehicle maintenance and repairs, and liaising between customers and the service technicians. You will be the primary point of contact for clients, managing their service experience from initial greeting to vehicle handover. The ideal candidate will possess excellent communication skills, a thorough understanding of automotive services, and a passion for delivering outstanding customer care. Experience in a similar role within the automotive service industry is essential.

Key Responsibilities

• Greet customers warmly, understand their vehicle's service needs, and accurately record details.
• Provide clear and concise explanations of recommended services, repairs, and associated costs.
• Effectively schedule service appointments, ensuring efficient utilization of workshop resources.
• Advise customers on necessary maintenance, potential issues, and warranty information.
• Act as a liaison between the customer and the service technicians, ensuring clear communication throughout the service process.
• Generate accurate service orders and manage billing, ensuring all charges are correctly applied.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Follow up with customers after service completion to ensure satisfaction.
• Maintain a high level of product knowledge regarding vehicle services and maintenance schedules.
• Contribute to achieving service department sales targets and customer satisfaction scores.

Requirements

• Proven experience (3+ years) as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
• Strong understanding of vehicle maintenance, diagnostics, and repair processes.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical information in an easily understandable manner.
• Proficiency with service scheduling software and dealership management systems (DMS).
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced, customer-oriented environment.
• A positive attitude and a commitment to delivering exceptional service.
• Basic technical knowledge of automotive systems is beneficial.
• Must be comfortable with a hybrid work arrangement, with a strong presence required in **Upington, Northern Cape**.

Benefits

Our client offers a competitive salary, performance incentives, and a benefits package including medical aid contributions and retirement fund options. You will be part of a supportive and professional team environment, with opportunities for training and career development within the automotive service sector. Work in a reputable dealership in the beautiful **Northern Cape**. This role offers a great opportunity to build lasting customer relationships.