Assistant Store Manager

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Employee discounts

Training and development

Medical aid

Retirement savings plan

Job summary

Placements24 in Mossel Bay is seeking an Assistant Store Manager to support the Store Manager in daily operations. The role focuses on delivering exceptional customer service, driving sales, and maintaining store standards.

You will lead a team, manage inventory, oversee visual merchandising, and assist with scheduling while upholding health and safety policies. This in-person position offers opportunities for growth within a reputable retail brand.

Qualifications

• Retail leadership experience required in a store setting.
• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to lead and coach a team.
• Experience with inventory control and POS systems.
• Flexibility to work weekends/holidays.
• High school diploma or equivalent.

Responsibilities

• Assist Store Manager in daily store operations.
• Supervise and coach retail associates.
• Drive sales initiatives and meet targets.
• Maintain exceptional customer service standards.
• Manage inventory and perform stock takes.
• Oversee store presentation and visual merchandising.
• Handle customer inquiries and returns professionally.
• Support staff scheduling and coverage.
• Ensure adherence to policies and health and safety regulations.
• Assist with training and development of the team.

Skills

Retail leadership

Sales principles

Customer service

Communication

Team leadership

Problem-solving

Staff training

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

About the Role

Our client is seeking a motivated and experienced Assistant Store Manager to support the Store Manager in the daily operations of their retail store in Mossel Bay, Western Cape. This is a critical role focused on ensuring operational excellence, driving sales performance, and delivering outstanding customer service. You will work closely with the Store Manager to lead the store team, manage inventory, and maintain store standards. The ideal candidate will have a strong retail background, excellent leadership skills, and a passion for customer engagement. This is an in-person position essential for maintaining the high standards of our client's brand and ensuring a positive shopping experience for all customers. Your contribution will be vital to the success and growth of the Mossel Bay location.

Key Responsibilities

• Assist the Store Manager in overseeing all store operations, including opening and closing procedures.
• Supervise and coach retail associates, providing guidance and support to ensure high performance.
• Drive sales initiatives and assist in meeting store sales targets and objectives.
• Ensure exceptional customer service standards are consistently met and exceeded.
• Manage inventory levels, assist with stocktakes, and ensure efficient stock rotation.
• Maintain store presentation standards, including visual merchandising and cleanliness.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.
• Assist with staff scheduling and ensure adequate team coverage.
• Uphold company policies, procedures, and health and safety regulations.
• Support the Store Manager in training and developing the store team.

Requirements

• Previous experience in a retail leadership role, such as supervisor or assistant manager.
• Strong understanding of retail operations and sales principles.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to drive sales and deliver exceptional customer service.
• Experience with inventory management and POS systems.
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational and problem-solving skills.
• High school diploma or equivalent required; further education is a plus.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and process improvement.

Benefits

This full-time position offers a competitive salary, opportunities for performance-based bonuses, and employee discounts. Our client provides comprehensive training and development programs to support your career growth. Join a supportive team environment in beautiful Mossel Bay. Benefits may include access to medical aid and retirement savings plans. This is an excellent opportunity to advance your retail career.