Assistant Retail Store Manager

Placements24; Cape Town; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Staff discounts

Training & career progression

Job summary

Placements24 in Cape Town, Western Cape, seeks an Assistant Retail Store Manager to support the management team in daily operations, boost customer engagement, and drive store performance. You will partner with the Store Manager to maintain service standards, guide the sales team, manage stock and merchandising, and ensure accurate POS transactions.

This role offers career progression, comprehensive health insurance, retirement savings, staff discounts, and ongoing training within a dynamic Cape

Qualifications

• Must have retail supervisory or assistant management experience.
• Strong customer service and interpersonal skills.
• Knowledge of retail operations and sales principles.
• Familiarity with POS systems.
• Ability to work collaboratively within a team.
• Good organizational and time management skills.
• Flexibility to work varying shifts, including weekends and holidays.
• Proactive problem-solving approach.

Responsibilities

• Assist the Store Manager in daily operations and ensure seamless execution of tasks.
• Support the sales team with guidance and training to improve performance.
• Manage customer service interactions, resolve issues and ensure satisfaction.
• Contribute to inventory management, stock takes, and merchandising.
• Maintain store presentation aligned with brand standards.
• Assist in implementing sales strategies and promotions.
• Monitor staff performance and provide feedback to the Store Manager.
• Ensure compliance with company policies and safety regulations.
• Operate the POS system accurately.
• Deputize for the Store Manager in their absence.

Skills

Retail leadership

Customer service

Team collaboration

Organization & time management

Problem-solving

Flexibility with shifts

Communication skills

Tools

POS systems

Job description

About the Role

Our client is looking for a motivated and detail-oriented Assistant Retail Store Manager to support the management team in their bustling Cape Town, Western Cape location. This role is perfect for an ambitious individual eager to grow their career in the retail industry, focusing on enhancing customer engagement and optimizing store performance. You will work closely with the Store Manager to ensure the highest standards of service and operational efficiency, contributing directly to the success of the store and the overall brand experience in the vibrant Cape Town setting.

Key Responsibilities

• Assist the Store Manager in daily operations, ensuring seamless execution of tasks.
• Support the sales team, providing guidance and training to enhance performance.
• Manage customer service interactions, resolving issues and ensuring customer satisfaction.
• Contribute to inventory management, including stock takes and merchandising.
• Maintain store presentation, ensuring it aligns with brand standards.
• Assist in the implementation of sales strategies and promotions.
• Monitor staff performance and provide feedback to the Store Manager.
• Ensure compliance with company policies and safety regulations.
• Operate the point-of-sale (POS) system accurately.
• Deputize for the Store Manager in their absence.

Requirements

• Previous experience in a retail supervisory or assistant management role is required.
• Strong customer service and interpersonal skills.
• Knowledge of retail operations and sales principles.
• Familiarity with POS systems.
• Ability to work collaboratively within a team.
• Good organizational and time management skills.
• Flexibility to work varying shifts, including weekends and holidays.
• A proactive approach to problem-solving.
• Located in or willing to commute to Cape Town, Western Cape.

Benefits

• This position offers a competitive annual salary of ZAR, along with opportunities for performance-based incentives.
• Employees benefit from comprehensive health insurance coverage and access to retirement savings plans.
• Our client is committed to employee development, offering ongoing training and clear pathways for career progression within the company.
• Additionally, staff enjoy generous discounts on merchandise.
• This role provides an excellent platform to build a rewarding career in the dynamic retail landscape of Cape Town.