Assistant Retail Store Manager

Placements24; East London; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive starting salary

Bonus potential based on store results

Career development pathways

Employee discounts on merchandise

Comprehensive benefits package

Supportive and dynamic team

On-the-job training

Job summary

Placements24 is seeking an Assistant Retail Store Manager to support the Store Manager in East London, Eastern Cape. The role focuses on smooth daily store operations, staff supervision, inventory control, and delivering outstanding customer experiences on-site.

You will lead by example, coordinate scheduling, oversee visual merchandising, handle transactions and cash, and ensure compliance with policies and health and safety standards.

Qualifications

• Minimum 1–2 years in a retail supervisory or assistant management role.
• Strong understanding of retail operations, sales, and customer service.
• Proven leadership and teamwork abilities; effective communication and interpersonal skills.
• Proficiency with POS systems and basic computer literacy; ability to work weekends/public holidays.

Responsibilities

• Assist Store Manager in overseeing all store operations.
• Supervise and motivate retail staff to deliver excellent customer service.
• Manage inventory, including receiving, stocking, and counts.
• Ensure adherence to visual merchandising standards and store presentation.
• Support implementation of sales strategies and promotional activities.
• Handle customer inquiries, feedback and complaints professionally.

Skills

Retail operations

Customer service

Leadership

Communication

Organizational skills

POS systems

Flexibility

Team collaboration

Education

High school diploma or equivalent

Retail education/training

Tools

POS software

Job description

About the Role

Our client, a popular retailer known for its excellent customer service, is looking for a motivated and customer-focused Assistant Retail Store Manager to support the management team in East London, Eastern Cape . This role is crucial for ensuring the smooth day-to-day operations of the store, assisting in staff supervision, managing inventory, and delivering an outstanding shopping experience. You will work closely with the Store Manager to achieve sales targets, maintain high operational standards, and foster a positive team environment. The ideal candidate will have a passion for retail, strong organizational skills, and a desire to grow their career in store management. This position requires a dedicated on-site presence to effectively manage store operations and support the team.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations.
• Supervise and motivate retail staff, ensuring excellent customer service delivery.
• Manage inventory levels, including receiving, stocking, and conducting regular counts.
• Ensure the store adheres to visual merchandising standards and maintains an attractive presentation.
• Support the implementation of sales strategies and promotional activities.
• Handle customer inquiries, feedback, and complaints effectively.
• Assist with staff scheduling, training, and performance management.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Maintain store cleanliness, organization, and a safe shopping environment.
• Process transactions accurately and manage cash handling procedures.

Requirements

• Previous experience in a retail supervisory or assistant management role.
• Strong understanding of retail operations, sales, and customer service.
• Excellent leadership and team collaboration skills.
• Effective communication and interpersonal abilities.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer literacy.
• Ability to work flexible hours, including weekends and public holidays.
• A positive attitude and a strong work ethic.
• High school diploma or equivalent; further retail education is a plus.
• Commitment to providing an exceptional customer experience.

Benefits

• Competitive starting salary with opportunities for increases.
• Potential for bonuses based on store performance.
• Career development pathways into store management.
• Generous employee discounts on merchandise.
• Comprehensive benefits package.
• A supportive and dynamic team environment.
• On-the-job training and skill development.