Junior IT Support Apprentice

Placements24; Rustenburg; Hybrid; ZAR 56,000 - 84,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Certifications

Career development

Hybrid work

Job summary

Placements24 is seeking a motivated Junior IT Support Apprentice in Rustenburg for a hybrid role that blends on-site collaboration with remote flexibility. You will gain hands-on experience in IT support and system administration while joining a dedicated team responsible for maintaining our technology infrastructure.

This apprenticeship offers mentorship, on-the-job training, and exposure to a wide range of IT systems and technologies, with opportunities to pursue certifications and develop

Qualifications

• Interest in information technology and foundational understanding of computer systems.
• Good troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities for user support.
• Ability to work independently and in a hybrid work model.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-line technical support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist in managing user accounts, permissions, and access controls.
• Document IT support requests, solutions, and system configurations accurately.
• Support remote users and troubleshoot connectivity issues as needed.

Job description

About the Role

Our client is seeking an enthusiastic individual to join as a Junior IT Support Apprentice in Rustenburg . This hybrid role offers a unique blend of on-site collaboration and remote flexibility, providing invaluable experience in IT support and system administration. You will be part of a dedicated team responsible for maintaining our technological infrastructure, assisting users, and resolving technical issues. This apprenticeship is designed for individuals eager to build a career in IT, offering hands‑on training, mentorship, and exposure to various technical challenges within our organizational framework.

Key Responsibilities

• Provide first-line technical support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist in managing user accounts, permissions, and access controls .
• Document IT support requests, solutions, and system configurations accurately.
• Support remote users and troubleshoot connectivity issues as needed.

Requirements

• A strong interest in information technology and a foundational understanding of computer systems.
• Good troubleshooting and problem-solving skills .
• Excellent communication and interpersonal abilities for user support.
• Ability to work independently and as part of a team in a hybrid work model.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Comprehensive on-the-job training and mentorship.
• Exposure to a wide range of IT systems and technologies.
• Opportunities for professional development and certifications.
• Potential for a permanent IT support position upon successful completion.
• A supportive work environment balancing remote and office-based work.