Administration Assistant (Registration Support Centre Agent) Fixed-Term Contract X2

Emeris; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Emeris, Newlands Campus has a vacancy for an Administration Assistant (Registration Support Centre Agent) on a fixed-term contract. You will handle registration queries, provide end-to-end support, and perform data capture and follow-up calls to students.

The role requires 1–2 years admin experience, good Word/Excel skills, and a customer-focused, methodical approach. Applicants should have a Grade 12 and a valid driver’s license may be advantageous.

Qualifications

• 1–2 years reception/admin experience.
• Computer literate (Word & Excel).
• Minimum Grade 12/Matric; Diploma (NQF 6) advantageous.

Responsibilities

• Handle registration-related queries from home-based students, ensuring resolution or escalation.
• Provide end-to-end registration support for all modes of study.
• Call students to register and follow up on documents.
• Data capturing and ad hoc administrative tasks.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Attention to detail

High initiative

Customer service

Education

Grade 12 / Matric

Diploma (NQF 6) advantageous

Tools

Word

Excel

Job description

Direct Reporting Line:

Head Admissions and Administration

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris, Newlands Campus has a vacancy for an Administration Assistant (Registration Support Centre Agent) Fixed-Term Contract X2.

Duties and Responsibilities

• To ensure that registration related queries received by students registering from home is received, resolved and or escalated.
• To provide end-to-end registration support to students registering for all modes of study.
• Calling students to come and register
• Calling students to follow up on documents
• Data capturing
• Ad hoc administrative tasks

Competencies required

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Driver's license and own transport essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and able to work well under pressure
• High Initiative
• Excellent follow up skills

Minimum Education requirements

• Minimum of Grade 12/Matric
• Diploma (NQF 6) is advantageous.

MinimumWork Experience requirements

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance to the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.