Registration Support Centre Agents (Fixed Term Contract) X4

Advtech; KwaZulu-Natal; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Emeris Westville Campus has vacancies for Registration Support Centre Agents (Fixed Term Contract). You will handle registration queries, provide end-to-end support for all study modes, and call students to register or follow up on documents. Data capture and admin tasks are part of the role.

The position requires Grade 12, with a Diploma advantageous, and 1–2 years of reception/admin experience. Own transport is preferred.

Qualifications

• Grade 12/Matric is the minimum requirement.
• Diploma (NQF 6) is advantageous.
• 1-2 years of reception/admin experience preferred.
• Computer literacy with Word and Excel mandatory.

Responsibilities

• Resolve registration queries from students registering from home.
• Provide end-to-end registration support for all study modes.
• Telephone calls to invite students to register.
• Follow up on required documents via calls or email.
• Data capturing and routine administrative tasks.
• Ad-hoc administrative duties as needed.

Skills

Word

Excel

Interpersonal skills

Education

Grade 12 / Matric

Diploma (NQF 6) advantageous

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Westville Campus has a vacancies for Registration Support Centre Agents (Fixed Term Contract) x4

Duties and Responsibilities

• To ensure that registration related queries received by students registering from home are received, resolved and or escalated.
• To provide end-to-end registration support to students registering for all modes of study.
• Calling students to come and register
• Calling students to follow up on documents
• Data capturing
• Ad hoc administrative tasks

Competencies required

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Driver's license and own transport essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and able to work well under pressure
• High Initiative
• Excellent follow up skills

Minimum Education requirements:

• Minimum of Grade 12/Matric
• Diploma (NQF 6) is advantageous.

MinimumWork Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :https://hire.simplify.hr/ContactUs

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.