Registration Support Centre Agent (Fixed Term Contract) x2

ADvTECH; Pietermaritzburg; On-site; ZAR 134,000 - 179,000; Full time

Job summary

Emeris invites applications for Registration Support Centre Agent positions at the Pietermaritzburg campus. The role involves handling registration queries, providing end-to-end support for all study modes, and proactive follow-up with students.

You will perform data capture and various admin tasks while delivering excellent service. Applicants should have 1–2 years reception/admin experience, be proficient in Word and Excel, and demonstrate strong communication, organisation, and initiative.

Qualifications

• Minimum of 1–2 years reception/admin experience.
• Computer literate with Word & Excel.
• Excellent verbal and written communication; telephone manner.

Responsibilities

• Handle registration-related queries from students registering from home; resolve or escalate as needed.
• Provide end-to-end registration support for all modes of study.
• Call students to remind them to register and to follow up on documents.
• Perform data capturing and other ad hoc administrative tasks.

Skills

Good interpersonal skills

Methodical

Excellent communication

Organisational skills

High initiative

Follow up

Education

Grade 12 / Matric

Diploma (NQF 6) advantageous

Tools

Word

Excel

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pietermaritzburg Campus has a vacancy for Registration Support Centre Agent's x2.

Duties and Responsibilities

• To ensure that registration related queries received by students registering from home are received, resolved and or escalated.


• To provide end-to-end registration support to students registering for all modes of study.


• Calling students to come and register


• Calling students to follow up on documents


• Data capturing


• Ad hoc administrative tasks

Competencies required

• Good interpersonal skills


• Must be methodical/systematic


• Experience in Word & Excel essential


• Driver's license and own transport essential


• Excellent communication skills (verbal & written) and telephone manner


• Superior organisational and administrative skills


• Best suited to a service-oriented person


• Friendly, presentable, organised and able to work well under pressure


• High Initiative


• Excellent follow up skills

Minimum Education requirements

• Minimum of Grade 12/Matric


• Diploma (NQF 6) is advantageous.

MinimumWork Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.