Registration Support Agent (Fixed Term Contract) x4

ADvTECH; Pretoria; On-site; ZAR 121,000 - 147,000; Full time

Job summary

Emeris Pretoria is seeking four Registration Support Agents on a fixed-term contract to handle registration queries from home and provide end-to-end support for all modes of study. The role requires strong communication, data capturing, and efficient follow-up, with essential Word and Excel skills.

Candidates should have at least Grade 12 and a Diploma (NQF 6) being advantageous. A driver's license and own transport are desirable.

Qualifications

• Minimum of Grade 12/Matric; Diploma (NQF 6) advantageous.
• 1–2 years reception/administration experience; computer literate (Word & Excel).

Responsibilities

• Handle registration-related queries from students registering from home; resolve or escalate as needed.
• Provide end-to-end registration support for all modes of study.
• Call students to come and register.
• Call students to follow up on documents.
• Perform data capturing.
• Complete ad hoc administrative tasks.

Skills

Interpersonal skills

Methodical

Word

Excel

Communication skills

Organisational skills

Initiative

Follow up

Driver's license

Education

Grade 12 / Matric

Diploma (NQF 6) advantageous

Tools

Word

Excel

Job description

Direct Reporting Line: Senior Student Relations Specialist

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pretoria has a vacancy for Registration Support Agents (Fixed Term Contract) x4.

Duties and Responsibilities:

• To ensure that registration related queries received by students registering from home are received, resolved and or escalated.
• To provide end-to-end registration support to students registering for all modes of study.
• Calling students to come and register
• Calling students to follow up on documents
• Data capturing
• Ad hoc administrative tasks

Competencies required:

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Driver's license and own transport essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and able to work well under pressure
• High Initiative
• Excellent follow up skills

Minimum Education requirements:

• Minimum of Grade 12/Matric
• Diploma (NQF 6) is advantageous.

Minimum Work Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.