Account Manager - Technology Services

Placements24; Stellenbosch; On-site; ZAR 360,000 - 720,000; Full time

Benefits offered by this job

Base salary bonus

Medical aid

Retirement fund

Professional development

Dynamic culture

Career progression

Travel allowance

Job summary

Placements24 in Stellenbosch seeks an experienced Account Manager to oversee a portfolio of key client accounts, acting as the primary liaison between clients and internal service teams. You will nurture relationships and identify opportunities for expansion.

The role requires strong IT services and cloud knowledge, excellent communication, and the ability to travel regionally to Stellenbosch and surrounding areas.

Qualifications

• Proven experience in Account Management or a similar client-facing sales role.
• Ability to manage and grow client relationships and revenue.
• Strong understanding of IT services, solutions, and cloud technologies.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software such as Salesforce.
• Bachelor's degree in Business, IT, or related field.

Responsibilities

• Manage a portfolio of key client accounts and be the primary contact.
• Develop and execute account management plans to drive revenue growth.
• Understand client objectives and how technology services support them.
• Conduct regular business reviews and performance updates with clients.
• Identify upsell and cross-sell opportunities for technology services.
• Collaborate with internal technical and support teams to ensure service delivery.
• Resolve client issues promptly to maintain satisfaction.
• Stay informed on industry trends and technology advancements relevant to client needs.
• Prepare and present account status reports, forecasts, and proposals.

Skills

Account management

Client relationships

Sales experience

Communication skills

CRM proficiency

Presentation skills

Education

Bachelor's degree

Tools

Salesforce

Project management tools

Job description

About the Role

Our client, a leading provider of advanced technology services and solutions, is seeking an experienced and relationship-driven Account Manager to join their team in Stellenbosch, Western Cape. This role is pivotal in managing and growing a portfolio of existing client accounts, ensuring high levels of customer satisfaction and identifying opportunities for expansion. You will act as the primary liaison between clients and our internal service delivery teams, fostering strong partnerships and understanding their evolving technological needs. This is a fantastic opportunity for a dedicated sales professional to make a significant impact within a respected organization known for its innovation and commitment to client success. The role requires regular client interaction within the specified region.

Key Responsibilities

• Manage a portfolio of key client accounts, acting as the primary point of contact.


• Develop and execute account management plans to drive revenue growth and client retention.


• Understand client business objectives and how our technology services can support them.


• Conduct regular business reviews and performance updates with clients.


• Identify opportunities for upselling and cross-selling additional technology services and solutions.


• Collaborate with internal technical and support teams to ensure exceptional service delivery.


• Resolve client issues promptly and effectively, ensuring high levels of satisfaction.


• Stay abreast of industry trends and technological advancements relevant to client needs.


• Prepare and present account status reports, forecasts, and proposals to clients and management.

Requirements

• Proven experience in Account Management or a similar client-facing sales role, preferably in the technology services sector.


• Demonstrated ability to manage and grow client relationships and revenue.


• Strong understanding of IT services, solutions, and cloud technologies.


• Excellent communication, negotiation, and presentation skills.


• Ability to build rapport and maintain long-term partnerships with clients.


• Proficiency in CRM software (e.g., Salesforce) and project management tools.


• Strong problem-solving and analytical skills.


• Bachelor's degree in Business, IT, or a related field, or equivalent experience.


• Must be based in or willing to travel regularly to Stellenbosch and surrounding areas.

Benefits

• Competitive base salary and performance-driven bonus opportunities.


• Opportunity to work with cutting-edge technology solutions.


• Comprehensive medical aid and retirement fund benefits.


• Continuous professional development and training programs.


• Be part of a dynamic and innovative company culture.


• Excellent career progression prospects.


• Company vehicle or travel allowance may be provided.