Account Manager - Hybrid

Placements24; Stellenbosch; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work model

Career development and growth

Team collaboration

Health and wellness benefits

Job summary

WhatJobs Direct is seeking a client-focused Account Manager to join the Stellenbosch sales team. You will manage a portfolio of existing client accounts, drive renewals, and identify upsell opportunities in a hybrid work setting combining remote and in-office collaboration.

The ideal candidate has 3–5 years in account management or related sales roles, strong relationship-building skills, and excellent communication and negotiation abilities.

Qualifications

• 3–5+ years in account management or sales-focused roles
• Proven track record in growing client accounts
• Excellent interpersonal and communication skills

Responsibilities

• Manage a portfolio of client accounts with a primary point of contact
• Build strong relationships with stakeholders at client organizations
• Drive renewals and identify upsell/cross-sell opportunities
• Conduct regular business reviews to demonstrate value
• Collaborate with internal teams to ensure seamless service
• Handle inquiries and escalations promptly
• Negotiate renewals and expansions to meet terms
• Track account performance and report to sales leadership

Skills

Relationship building

Communication

Negotiation

Business acumen

Presentation skills

Education

Bachelor's degree in Business/Marketing or related

Tools

Salesforce

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and client-focused Account Manager to join our sales team in Stellenbosch, Western Cape, ZA . This role adopts a hybrid working model, combining the benefits of remote work with regular in-office collaboration. You will be responsible for managing a portfolio of existing client accounts, ensuring their satisfaction, driving renewals, and identifying opportunities for upselling and cross-selling. The ideal candidate possesses strong relationship-building skills, a proactive approach to client needs, and a proven ability to foster long-term partnerships. This is a crucial role in retaining and growing our valuable client base.

Key Responsibilities

• Manage a portfolio of assigned client accounts, serving as the primary point of contact.


• Build and maintain strong, long-lasting relationships with key stakeholders within client organizations.


• Ensure high levels of client satisfaction and retention through proactive engagement and support.


• Identify opportunities for account growth through upselling and cross-selling relevant products or services.


• Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.


• Collaborate with internal teams (e.g., sales, support, product) to ensure seamless client service.


• Handle client inquiries, issues, and escalations in a timely and professional manner.


• Negotiate and secure contract renewals, ensuring terms are met for both parties.


• Track account performance metrics and provide regular reports to sales leadership.

Requirements

• Minimum of 3-5 years of experience in account management, client relations, or a similar sales-focused role.


• Proven track record of successfully managing and growing client accounts.


• Excellent communication, interpersonal, and presentation skills.


• Strong ability to build rapport and trust with clients at various levels.


• Experience with CRM software (e.g., Salesforce) and account management tools.


• Ability to work effectively in a hybrid environment, balancing remote and office responsibilities.


• Proactive problem-solving skills and a client-centric approach.


• Bachelor's degree in Business, Marketing, or a related field is preferred.


• Strong negotiation skills and the ability to close renewals and expansion deals.

Benefits

• Competitive salary package with performance-based bonuses and commission opportunities.


• Hybrid work model promoting work-life balance and flexibility.


• Opportunities for professional development and career advancement within the company.


• Ongoing training on product updates and client management best practices.


• A collaborative and supportive team culture.


• Access to resources and tools to effectively manage client relationships.


• Standard health and wellness benefits.


• Team events and networking opportunities.