Remote Account Manager - National Coverage

Placements24; Klerksdorp; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Home office allowance

Flexible hours

Career development

Remote team culture

Job summary

Placements24 is seeking a Remote Account Manager to nurture and grow a portfolio of SaaS client relationships across South Africa. You will own the client lifecycle from onboarding to renewal, coordinating with sales, support and product teams to ensure successful adoption and retention.

The ideal candidate has at least 3 years in account management or customer success within SaaS, strong communication, remote collaboration skills, and a proactive, solution‑driven mindset.

Qualifications

• At least 3 years in account management, customer success, or client-facing roles in SaaS.
• Excellent communication and relationship-building skills for remote engagement.
• Proven ability to manage a portfolio and drive revenue growth.

Responsibilities

• Serve as primary contact for assigned client accounts and manage their needs.
• Develop and maintain long-term relationships with key stakeholders.
• Identify upsell/cross-sell opportunities to grow账户 revenue.
• Ensure high customer satisfaction and retention through exceptional service.

Skills

Client relationships

Communication

SaaS knowledge

Remote engagement

CRM usage

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Customer success platforms

Job description

About the Role

Our client, a leading provider of SaaS solutions, is actively seeking a dedicated and proactive Remote Account Manager to manage and grow client relationships nationwide. This is a fully remote position, offering the flexibility to work from anywhere in South Africa. You will be responsible for nurturing existing client accounts, identifying upsell and cross-sell opportunities, and ensuring high levels of customer satisfaction and retention. The ideal candidate possesses excellent communication skills, a strong understanding of SaaS products, and a proven ability to build lasting partnerships. This role is integral to our client's customer success strategy, requiring a proactive approach to client engagement and a commitment to understanding their evolving business needs. As a remote-first team member, you will be empowered to manage your schedule effectively while collaborating virtually with internal teams and clients across various time zones.

Key Responsibilities

• Manage a portfolio of assigned client accounts, serving as the primary point of contact for all their needs.
• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
• Proactively identify opportunities for account growth through upselling and cross-selling our client's SaaS solutions.
• Ensure high levels of customer satisfaction and drive customer retention through exceptional service and support.
• Conduct regular check-ins and business reviews with clients to understand their evolving needs and strategic goals.
• Collaborate with sales, support, and product teams to address client issues and ensure successful adoption of our solutions.
• Onboard new clients and guide them through the initial stages of product utilization.
• Monitor client health metrics and take proactive measures to mitigate churn risks.
• Gather client feedback and provide insights to product development and marketing teams.
• Achieve and exceed key performance indicators related to account retention, growth, and customer satisfaction.

Requirements

• Minimum of 3 years of experience in account management, customer success, or a related client-facing role, preferably in the SaaS industry.
• Proven ability to manage a portfolio of accounts and drive revenue growth.
• Excellent communication, interpersonal, and presentation skills, with the ability to engage clients effectively remotely.
• Strong understanding of SaaS products and the software industry.
• Demonstrated ability to work independently, manage time efficiently, and thrive in a fully remote work environment.
• Proficiency in using CRM software (e.g., Salesforce) and customer success platforms.
• A proactive, problem-solving attitude and a customer-centric mindset.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Excellent organizational skills and attention to detail.
• Self-motivated and able to work with minimal supervision.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive medical aid and retirement benefits.
• Home office setup allowance and reliable internet reimbursement.
• Flexible working hours and the ability to work from anywhere in South Africa.
• Opportunities for professional development, certifications, and career advancement.
• A collaborative and supportive remote team culture.
• Access to innovative SaaS products and a strong company vision.