Account Manager - Enterprise Software

Placements24; Pretoria; On-site; ZAR 700,000 - 950,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Generous leave

Professional development

Travel allowance

Team events

Job summary

Placements24 in Pretoria is seeking an experienced Account Manager to oversee a portfolio of enterprise clients, ensuring ongoing success and satisfaction with our software solutions.

You will be the primary contact, drive feature adoption, identify upsell opportunities, and coordinate with internal teams to resolve issues and sustain long-term relationships. Excellent communication and a strong software background are essential for success.

Qualifications

• 4+ years in account management or client success in enterprise software or IT services.
• Proven ability to manage complex client relationships and drive satisfaction.
• Strong understanding of enterprise software and business applications.
• Excellent communication, presentation and interpersonal skills.
• Experience with CRM software (Salesforce, MS Dynamics) is essential.

Responsibilities

• Manage a portfolio of enterprise accounts as main client contact.
• Develop account plans to drive satisfaction, retention and growth.
• Identify upsell and cross-sell opportunities for services and products.
• Conduct business reviews to ensure value realization and alignment.
• Collaborate with internal teams to resolve client issues and mitigate churn.
• Monitor client health and stay updated on product updates.

Skills

Account management

Client success

Relationship building

Communication

Presentation

Upselling

Cross-selling

Enterprise software

Education

Bachelor's degree in Business Admin

Marketing

Computer Science

Tools

Salesforce

Microsoft Dynamics

Job description

About the Role

Our client, a globally recognized provider of cutting-edge enterprise software solutions, is seeking a dedicated and skilled Account Manager to join their established team in Pretoria, Gauteng, ZA . This role is pivotal in managing and nurturing relationships with existing enterprise clients, ensuring their continued success and satisfaction with our client's innovative products. You will be the primary point of contact, responsible for understanding client needs, driving adoption of new features, identifying upsell and cross-sell opportunities, and ensuring high levels of client retention. We are looking for a proactive professional with excellent communication skills and a deep understanding of the enterprise software landscape. Your commitment to client success and ability to build strong, lasting partnerships will be essential in this dynamic, client-facing role based in the heart of Gauteng.

Key Responsibilities

• Manage a portfolio of key enterprise accounts, acting as the main point of contact for all client needs.
• Develop and execute account plans to drive customer satisfaction, retention, and growth.
• Proactively identify opportunities for upselling and cross-selling additional services and products.
• Conduct regular business reviews with clients to ensure value realization and strategic alignment.
• Address and resolve client issues effectively and efficiently, collaborating with internal support teams.
• Monitor client health and satisfaction, implementing strategies to mitigate churn risks.
• Stay informed about product updates and industry trends to provide valuable insights to clients.
• Foster strong relationships with key stakeholders at various levels within client organizations.
• Collaborate with the sales team on renewals and expansion opportunities.

Requirements

• Minimum of 4 years of experience in account management, client success, or a related customer-facing role, preferably within the enterprise software or IT services industry.
• Proven ability to manage complex client relationships and drive customer satisfaction.
• Strong understanding of enterprise software solutions and their business applications.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to identify and capitalize on upsell and cross-sell opportunities.
• Experience with CRM software (e.g., Salesforce, Microsoft Dynamics) is essential.
• Ability to work collaboratively within a team environment and effectively manage client escalations.
• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Must be based in or willing to commute regularly to Pretoria, Gauteng, ZA .

Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Generous annual leave and public holiday allocation.
• Opportunities for professional development and certifications.
• Travel allowance for client visits within the region.
• Access to company events and team-building activities.