Account Manager - Enterprise Clients

Placements24; Durban; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based bonuses

Health, dental and vision insurance

Retirement plan with company match

Professional development opportunities

Durban-based collaborative team

Job summary

Placements24 seeks an experienced Account Manager to oversee a portfolio of enterprise clients in Durban, serving as the primary contact and driving long-term value. You will develop account plans, coordinate with internal teams, and ensure client satisfaction and retention.

The role focuses on expanding relationships, identifying upsell opportunities, and delivering strategic guidance to senior client contacts within KwaZulu-Natal’s enterprise market.

Qualifications

• Minimum of 5 years of experience in account management or client relationship management, preferably with enterprise clients.
• Proven success in retaining and growing key client accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and understanding of enterprise-level sales cycles.
• Experience with CRM software and sales tracking tools.
• Ability to build trust and rapport with senior-level client contacts.

Responsibilities

• Manage a portfolio of key enterprise accounts, ensuring high levels of client satisfaction and retention.
• Develop and execute account plans to drive revenue growth and deepen client engagement.
• Serve as the main liaison between clients and internal teams, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling our client's products and services.
• Conduct regular business reviews with clients to assess their needs and showcase our value.
• Stay informed about industry trends and competitor activities to provide strategic advice to clients.

Skills

Account management

Client relationship management

Communication

Negotiation

Tools

CRM software

Job description

About the Role

Our client is looking for an experienced and ambitious Account Manager to oversee their portfolio of enterprise clients in the bustling city of Durban . This role is crucial for maintaining and growing relationships with our most valuable clients, ensuring their needs are met and that they receive maximum value from our offerings. You will act as the primary point of contact, fostering loyalty and identifying opportunities for upselling and cross-selling. This is a strategic position within our client's sales division, offering a chance to work with significant accounts and influence business strategy in the dynamic KwaZulu-Natal market.

Key Responsibilities

• Manage a portfolio of key enterprise accounts, ensuring high levels of client satisfaction and retention.
• Develop and execute account plans to drive revenue growth and deepen client engagement.
• Serve as the main liaison between clients and internal teams, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling our client's products and services.
• Conduct regular business reviews with clients to assess their needs and showcase our value.
• Stay informed about industry trends and competitor activities to provide strategic advice to clients.

Requirements

• Minimum of 5 years of experience in account management or client relationship management, preferably with enterprise clients.
• Proven success in retaining and growing key client accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and understanding of enterprise-level sales cycles.
• Experience with CRM software and sales tracking tools.
• Ability to build trust and rapport with senior-level client contacts.

Benefits

• Generous base salary plus significant performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company contributions.
• Professional development opportunities and training programs.
• A collaborative and supportive team environment based in Durban .