Account Manager - Enterprise Clients

Placements24; Cape Town; On-site; ZAR 650,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Retirement fund contributions

Professional development opportunities

Collaborative work environment

Job summary

Placements24 in Cape Town seeks an Account Manager to grow and manage relationships with enterprise clients in the Western Cape. You will understand client needs, deliver strategic solutions, and act as the primary contact to ensure satisfaction and retention.

The role focuses on upselling, coordinating service delivery with internal teams, and conducting regular business reviews to shape future strategies.

Qualifications

• Extensive experience managing enterprise accounts.
• Proven ability to grow revenue within existing accounts.
• Excellent communication, negotiation and interpersonal skills.
• Proficiency with CRM tools (HubSpot, Salesforce) and sales reporting.
• Understanding of Western Cape business landscape is advantageous.
• Bachelor's degree in Business, Marketing or related field preferred.

Responsibilities

• Cultivate and manage a portfolio of enterprise accounts with high client satisfaction and retention in Cape Town.
• Understand client objectives and proactively offer tailored solutions and services.
• Coordinate service delivery between clients and internal teams; resolve issues promptly.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Conduct regular business reviews to assess performance and align on future strategies.
• Negotiate renewals and develop strategic account plans in collaboration with sales leadership.

Skills

Enterprise account management

Relationship management

Communication skills

Negotiation skills

CRM proficiency

Sales reporting

Education

Bachelor's degree in Business, Marketing or related field

Tools

HubSpot

Salesforce

Job description

About the Role

Our client is looking for a dedicated and experienced Account Manager to manage and grow relationships with enterprise clients in the vibrant city of Cape Town, Western Cape . This pivotal role involves understanding client needs, providing strategic solutions, and ensuring the successful delivery of our client's services. You will act as the primary point of contact, fostering long-term partnerships and driving satisfaction and retention. This position is ideal for a relationship-focused sales professional who thrives in a client-facing environment and is passionate about contributing to the success of both the client and the company in the Cape Town market.

Key Responsibilities

• Cultivate and manage a portfolio of key enterprise accounts, ensuring high levels of client satisfaction and retention in Cape Town .
• Develop a deep understanding of client business objectives and challenges to proactively offer tailored solutions and services.
• Serve as the main liaison between clients and internal teams, coordinating service delivery and resolving any issues promptly.
• Identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
• Conduct regular business reviews with clients to assess performance, gather feedback, and align on future strategies.
• Negotiate contract renewals and develop strategic account plans in collaboration with sales leadership.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role, with a focus on enterprise clients.
• Demonstrated success in managing complex client relationships and driving revenue growth within accounts.
• Excellent communication, negotiation, and interpersonal skills, with a strong ability to build rapport.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and sales reporting tools.
• A thorough understanding of the Western Cape business landscape is a plus.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive annual salary with performance-based bonuses and incentives.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and attending industry conferences.
• A positive and collaborative work environment in a beautiful city.
• Company-provided resources and support for client engagement.