Account Manager - Business Services

Placements24; Soweto; On-site; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Generous annual leave

Job summary

Placements24 in Soweto is seeking an Account Manager to nurture and grow relationships with a portfolio of business clients, ensuring satisfaction and identifying opportunities for service expansion. You will be the primary contact, resolve issues, and coordinate with internal teams to deliver seamless service.

The role emphasizes excellent communication, problem-solving, and a strong understanding of business operations.

Qualifications

• 4+ years of account management or client relations experience.
• Strong communication and interpersonal skills.
• Proactive problem-solver with a customer-centric mindset.

Responsibilities

• Manage and maintain long-term relationships with a portfolio of business clients in Soweto.
• Serve as the main point of contact for clients and address inquiries promptly.
• Proactively identify upsell or cross-sell opportunities.
• Conduct regular client check-ins and reviews to ensure satisfaction.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor client health and identify churn risks.
• Gather feedback to drive service improvements.
• Achieve client retention and revenue growth targets.

Skills

Relationship management

Communication

Negotiation

Education

Bachelor’s degree in Business Administration, Marketing

Tools

Microsoft Dynamics

Salesforce

Job description

About the Role

Our client, a reputable provider of essential business services, is seeking a dedicated and client-focused Account Manager to join their team in Soweto, Gauteng . This role is responsible for nurturing and growing relationships with a portfolio of existing business clients, ensuring their satisfaction and identifying opportunities for service expansion. The ideal candidate will possess excellent communication and problem-solving skills, a strong understanding of business operations, and a commitment to providing exceptional customer support. You will act as the primary point of contact for your assigned accounts, addressing their needs, resolving issues, and ensuring they derive maximum value from our client's services. This is a fantastic opportunity to build lasting partnerships within the vibrant business community of Soweto and contribute to the sustained success of our clients. We offer a competitive salary, benefits, and opportunities for professional growth within a respected organization.

Key Responsibilities

• Manage and maintain strong, long-term relationships with a portfolio of business clients in the Soweto area.
• Serve as the main point of contact for clients, addressing inquiries, concerns, and service requests promptly and professionally.
• Proactively identify opportunities to upsell or cross-sell additional services to existing clients.
• Conduct regular client check-ins and business reviews to ensure satisfaction and identify areas for improvement.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution for clients.
• Monitor client account health and identify potential risks or churn indicators.
• Gather client feedback and communicate it to relevant internal departments to drive service enhancements.
• Achieve client retention and revenue growth targets for your assigned accounts.

Requirements

• Minimum of 4 years of experience in account management, client relations, or a customer success role, preferably in business services or B2B sectors.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and a proactive approach to client needs.
• Familiarity with CRM systems (e.g., Microsoft Dynamics, Salesforce) is required.
• Ability to understand business operations and service delivery.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Reside in or have a strong understanding of the business landscape in Soweto, Gauteng .
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Competitive base salary and performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave and company holidays.
• Opportunities for professional development and training.
• Exposure to diverse business clients and their operational needs.
• A stable and supportive work environment.
• Potential for career advancement within the company.
• Team-building events and social activities.