Senior Account Manager - Randburg Region

Placements24; Randburg; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based incentives

Health insurance

Retirement plan

Professional development

Career advancement

Collaborative environment

Job summary

Placements24 in Randburg, Gauteng is seeking a Senior Account Manager to nurture key client relationships, drive account growth, and coordinate with sales, tech, and product teams to deliver exceptional value.

The ideal candidate has 6+ years in account management, a business/marketing degree, excellent communication and negotiation skills, CRM experience (Salesforce), and willingness to travel within Randburg and surrounding areas.

Qualifications

• 6+ years of experience in account management or client-facing roles.
• Proven track record in managing large client accounts and targets.
• Excellent communication and interpersonal skills.
• Willingness to travel locally within Randburg and surrounding Gauteng.
• Experience presenting to clients and conducting business reviews.

Responsibilities

• Manage a portfolio of high-value client accounts and serve as primary contact.
• Develop and execute strategic account plans for growth and retention.
• Build relationships with key decision-makers and stakeholders.
• Identify opportunities to offer additional solutions.
• Conduct regular business reviews and performance analyses.
• Collaborate with sales, technical support, and product teams.
• Negotiate renewals and expansions with clients.
• Address inquiries and escalations promptly.
• Track progress and mitigate risks.
• Represent the company professionally in all interactions.

Skills

Account management

Sales leadership

Client relationship management

Negotiation

Strategic thinking

Education

Bachelor's degree in Business/Marketing

Advanced degree preferred

Tools

Salesforce

Microsoft Office

Job description

About the Role

Our client is seeking an experienced and dedicated Senior Account Manager to join their thriving team based in Randburg, Gauteng . This role is integral to nurturing and expanding relationships with key clients, ensuring their continued success and satisfaction with our client's offerings. As a Senior Account Manager, you will leverage your expertise in client management, strategic thinking, and problem-solving to drive account growth and retention. This position requires a strong presence in the field and office, working closely with clients and internal teams to deliver exceptional value. The ideal candidate possesses a proven track record of managing complex accounts, exceptional communication skills, and a deep understanding of our client's industry. We are committed to providing a professional and growth-oriented environment for our team members.

Key Responsibilities

• Manage a portfolio of high-value client accounts, acting as the primary point of contact.
• Develop and execute strategic account plans to achieve sales growth and retention targets.
• Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within client organizations.
• Understand client business needs and proactively identify opportunities to offer additional solutions and services.
• Conduct regular business reviews and performance analyses with clients.
• Collaborate closely with internal departments (e.g., sales, technical support, product development) to ensure client satisfaction.
• Negotiate contract renewals and expansions, ensuring favorable terms for both the client and our client.
• Address client inquiries, issues, and escalations promptly and effectively.
• Track account progress, identify potential risks, and implement mitigation strategies.
• Represent our client with professionalism and integrity in all client interactions.

Requirements

• A minimum of 6 years of experience in account management, sales, or a client-facing role.
• Demonstrated success in managing large and complex client accounts, with a proven record of exceeding targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong strategic thinking and problem-solving abilities.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to work effectively both independently and collaboratively within a team.
• Experience in conducting impactful client presentations and business reviews.
• Bachelor's degree in Business, Marketing, or a related field; an advanced degree is a plus.
• Willingness to travel locally within the Randburg and surrounding Gauteng areas as required.
• A professional demeanor and a commitment to client success.

Benefits

• Competitive base salary with significant performance-based incentives.
• Comprehensive health insurance, retirement plan, and other benefits.
• Opportunities for professional development, training, and career advancement.
• A dynamic and supportive work environment focused on collaboration and excellence.
• Potential for performance-related bonuses and recognition.
• Company-provided resources for client engagement.