Client Account Manager

Placements24; Benoni; Hybrid; ZAR 520,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Hybrid work model

Professional development

Networking opportunities

Team building

Job summary

Placements24 in Benoni, Gauteng, seeks an experienced Client Account Manager to nurture and grow strategic business relationships. You will understand client objectives, offer guidance, and be the primary contact for account matters while balancing in-person office engagements with remote work.

The role emphasizes cross-functional collaboration with sales, technical, and support teams to deliver tailored solutions, conduct business reviews, and identify upsell opportunities.

Qualifications

• Minimum of 5 years of experience in account management, business development, or client relationship management, preferably in B2B services.
• Proven track record of managing and growing key client accounts.
• Strong understanding of business operations and solution selling.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM software and project management tools.
• Ability to work effectively in a hybrid environment, demonstrating self-discipline and time management.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Must be able to commute to Benoni, Gauteng for scheduled office engagements.

Responsibilities

• Manage a portfolio of assigned business accounts, fostering strong and long-term relationships.
• Develop and execute strategic account plans to achieve business objectives and drive revenue growth.
• Understand client needs and challenges, proposing tailored solutions and services.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Collaborate with internal sales, technical, and support teams to ensure seamless service delivery.
• Identify and pursue opportunities for upselling and cross-selling additional services.
• Monitor account health and proactively implement strategies to ensure client retention.
• Stay informed about industry trends and competitor activities.

Job description

About the Role

Our client, a leading provider of integrated business solutions, is seeking an experienced Client Account Manager to join their strategic team in Benoni, Gauteng . This role is fundamental in cultivating and expanding relationships with key business clients, ensuring their success and satisfaction with our client's comprehensive service offerings. You will be responsible for understanding client objectives, providing strategic guidance, and serving as the primary point of contact for all account-related matters. This position offers a hybrid work model, blending valuable in-person interactions at our Benoni office with the flexibility of remote work. The ideal candidate is a seasoned professional with a strong business acumen, excellent communication skills, and a passion for driving client growth within the Gauteng business landscape.

Key Responsibilities

• Manage a portfolio of assigned business accounts, fostering strong and long-term relationships.
• Develop and execute strategic account plans to achieve business objectives and drive revenue growth.
• Understand client needs and challenges, proposing tailored solutions and services.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Collaborate with internal sales, technical, and support teams to ensure seamless service delivery.
• Identify and pursue opportunities for upselling and cross-selling additional services.
• Monitor account health and proactively implement strategies to ensure client retention.
• Stay informed about industry trends and competitor activities.

Requirements

• Minimum of 5 years of experience in account management, business development, or client relationship management, preferably in B2B services.
• Proven track record of managing and growing key client accounts.
• Strong understanding of business operations and solution selling.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM software and project management tools.
• Ability to work effectively in a hybrid environment, demonstrating self-discipline and time management.
• Strategic thinking and problem-solving capabilities.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Must be able to commute to Benoni, Gauteng for scheduled office engagements.

Benefits

• Competitive salary package with performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and certifications.
• A flexible hybrid work arrangement.
• Work with a diverse range of businesses and industries.
• Regular team-building activities and professional networking opportunities.
• Strategic role within a reputable organization in Benoni .