Account Manager - Pretoria

Placements24; Pretoria; Vor Ort; ZAR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance incentives

Career growth

Training and resources

Collaborative office

Zusammenfassung

WhatJobs Direct in Pretoria is seeking an Account Manager to nurture and grow relationships with existing clients from our office. You will drive customer loyalty, identify opportunities for expanded business and collaborate with internal teams to deliver value.

The role requires excellent communication, a client-centric approach and a proven ability to manage multiple accounts in a fast-paced environment. A tertiary qualification is preferred and the position is based in our Pretoria office.

Qualifikationen

• 3+ years in account management or client-relations roles.
• Proven track record in retention and growth of client portfolios.
• Excellent communication and interpersonal skills.
• CRM proficiency with Salesforce or Zoho.

Aufgaben

• Manage a portfolio of client accounts and be the main contact.
• Build long-lasting client relationships and understand business objectives.
• Identify upsell and cross-sell opportunities within existing accounts.
• Conduct regular check-ins and business reviews to ensure value delivery.
• Address client inquiries and resolve issues promptly.
• Collaborate with sales, marketing and support for a seamless client experience.
• Track performance and client satisfaction metrics for reporting.
• Contribute to client retention strategies and loyalty.

Kenntnisse

Account management

CRM proficiency

Client relations

Negotiation

Communication skills

Ausbildung

Tertiary qualification

Tools

Salesforce

Zoho

Jobbeschreibung

About the Role

Our client, WhatJobs Direct, is seeking a dynamic and client-focused Account Manager to join their thriving sales division in Pretoria . This is an office-based role, fostering strong team collaboration and direct engagement. You will be responsible for nurturing and growing relationships with existing clients, ensuring their satisfaction and identifying opportunities for expanded business. We are looking for a proactive individual with excellent communication and interpersonal skills, a strong understanding of client needs, and a proven ability to drive customer loyalty and revenue. This role offers the chance to work within a supportive and professional environment in Pretoria , contributing directly to the company's success through exceptional client management.

Key Responsibilities

• Manage a portfolio of assigned client accounts, acting as the primary point of contact.
• Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and challenges.
• Identify opportunities for upselling and cross-selling our client's products and services within existing accounts.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and value delivery.
• Address client inquiries and resolve any issues or escalations promptly and effectively.
• Collaborate with internal teams, including sales, marketing, and support, to ensure a seamless client experience.
• Track account performance and client satisfaction metrics, reporting on progress to management.
• Contribute to client retention strategies and foster a loyal customer base.

Requirements

• Minimum of 3 years of experience in account management, client relations, or a related sales role.
• Proven track record of successfully managing client portfolios and achieving retention and growth targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a client-centric approach.
• Proficiency in using CRM software (e.g., Salesforce, Zoho).
• Ability to work effectively both independently and as part of a team.
• A proactive and organized approach to managing multiple accounts.
• Must be available to work full-time from our office in Pretoria .
• Relevant tertiary qualification is preferred.

Benefits

• Competitive salary package with performance-based incentives.
• Opportunities for professional development and career growth.
• A positive and collaborative office environment.
• Exposure to diverse client portfolios.
• Company-provided training and resources.
• Potential for bonuses based on client retention and growth.