Account Manager - Hybrid

Placements24; Kempton Park; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Paid time off and company holidays

Professional development and training

Career growth opportunities

Retirement savings plan options

Collaborative team environment

Competitive salary with performance‑dr

Job summary

WhatJobs Direct in Tembisa, Gauteng, is seeking a motivated Account Manager to manage a portfolio of existing client accounts in a hybrid capacity. You will retain clients, identify upsell opportunities, and coordinate with internal teams to ensure satisfaction and growth.

You’ll build strong relationships with key stakeholders, conduct regular reviews, and stay aligned with product updates and industry trends to support client success.

Qualifications

• Proven experience in account management or client-facing sales.
• Excellent communication, interpersonal and presentation skills.
• Ability to build and maintain strong client relationships.
• Knowledge of sales principles and customer service best practices.
• Experience identifying growth and upsell opportunities within accounts.
• Proficient in CRM software and Microsoft Office.
• Strong organizational and time management abilities.
• Ability to work both independently and in a hybrid team.
• Degree or equivalent practical experience.
• Positive attitude and passion for helping clients succeed.

Responsibilities

• Manage a portfolio of existing client accounts and ensure high retention and satisfaction.
• Develop and execute strategic account plans to hit sales targets and grow revenue.
• Conduct regular check-ins and business reviews with clients to understand needs and objectives.
• Identify upsell and cross-sell opportunities within existing accounts.
• Serve as the main point of contact for client inquiries and coordinate with internal teams.
• Build trusted advisor relationships with key stakeholders inside client orgs.
• Monitor account health and address churn risks proactively.
• Collaborate with marketing and sales to develop targeted campaigns for existing clients.
• Prepare and present reports on account status, performance and pipeline to management.
• Stay informed about product updates and industry trends relevant to clients’ businesses.

Skills

Account management

Client relations

Communication

Presentation skills

Sales principles

CRM software

Microsoft Office

Time management

Hybrid teamwork

Customer service

Positive attitude

Client success

Education

Bachelor’s degree or equivalent practical experience

Tools

CRM software

Microsoft Office Suite

Job description

About the Role

Our client, WhatJobs Direct, is seeking a motivated and customer-focused Account Manager to join our vibrant sales team in Tembisa, Gauteng. This role offers a dynamic blend of remote work flexibility and in-office collaboration, allowing you to build strong client relationships while enjoying a balanced work-life. As an Account Manager, you will be the primary point of contact for a portfolio of existing clients, ensuring their continued satisfaction and identifying opportunities for growth. You will play a crucial role in retaining clients, driving account expansion, and contributing to the overall success of our sales department. We are looking for a proactive individual who is adept at understanding client needs and delivering exceptional service. This is an excellent opportunity to grow your career within a supportive and professional environment.

Key Responsibilities

• Manage and nurture a portfolio of existing client accounts, ensuring high levels of retention and satisfaction.
• Develop and execute strategic account plans to achieve sales targets and expand revenue within assigned accounts.
• Conduct regular check-ins and business reviews with clients to understand their evolving needs and business objectives.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Serve as the main point of contact for client inquiries, issues, and requests, coordinating with internal teams to ensure timely resolution.
• Build strong, trusted advisor relationships with key stakeholders within client organizations.
• Monitor account health and proactively address any potential risks or churn indicators.
• Collaborate with the marketing and sales teams to develop targeted campaigns for existing clients.
• Prepare and present regular reports on account status, performance, and pipeline to management.
• Stay informed about product updates and industry trends relevant to clients' businesses.

Requirements

• Proven experience in account management, client relations, or a similar customer-facing sales role.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to build and maintain strong client relationships.
• Strong understanding of sales principles and customer service best practices.
• Ability to identify opportunities for growth and upsell within existing accounts.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent organizational and time management skills.
• Ability to work effectively both independently and as part of a hybrid team.
• A relevant degree or equivalent practical experience.
• A positive attitude and a passion for helping clients succeed.

Benefits

• Competitive salary with performance-based bonuses.
• Access to a hybrid work model for flexibility.
• Comprehensive medical and dental coverage.
• Paid time off and company holidays.
• Opportunities for professional development and training.
• Collaborative and supportive team environment.
• Retirement savings plan options.
• Potential for career growth within the organization.