Account Manager - Business Services

Placements24; LegKraal Gate; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Professional development

Job summary

Placements24 in Mahikeng, North West, South Africa, seeks an experienced Account Manager to grow a portfolio of SME clients. You will be their trusted advisor, balancing service delivery with strategic upselling and cross-selling opportunities.

This hybrid role combines frequent client visits with remote planning and coordination with internal teams to ensure exceptional service and sustained revenue growth across the region.

Qualifications

• Minimum 4 years of account management or related experience.
• Proven track record in client retention and revenue growth.
• Excellent communication, interpersonal, and negotiation skills.
• Understanding SME business needs.
• Hybrid work readiness with client visits and remote planning.
• Proficiency with CRM software and productivity tools.
• Bachelor’s degree in Business or Marketing preferred.
• Valid driver’s license and willingness to travel within the Mahikeng area.

Responsibilities

• Manage a portfolio of SME clients and be their primary contact.
• Build and maintain long-lasting client relationships.
• Identify and develop new business opportunities within existing accounts.
• Understand clients' objectives to tailor service recommendations.
• Ensure high client satisfaction and retention through proactive engagement.
• Conduct regular account reviews and performance assessments.
• Collaborate with internal teams to ensure seamless service delivery.
• Onboard new clients and transition them to service delivery.
• Track account health and address potential issues.
• Contribute to account management strategies and best practices.

Skills

Relationship building

Client communication

Negotiation

CRM proficiency

Account management

Strategic planning

Education

Bachelor’s degree in Business

Bachelor’s in Marketing

Related field

Tools

HubSpot

Salesforce

Job description

About the Role

Our client, a premier provider of essential business services and solutions for small and medium-sized enterprises (SMEs), is seeking a proactive and client-focused Account Manager for the Mahikeng, North West, ZA region. This role is responsible for managing and growing a portfolio of SME clients, ensuring they receive exceptional service and leverage our client's offerings to their full potential. You will be the trusted advisor, understanding their business needs and identifying opportunities to expand our services. The ideal candidate will have a strong understanding of business operations, excellent relationship-building skills, and a proven track record in account management. This is a hybrid role, combining client-facing activities with remote strategic planning and client communication.

Key Responsibilities

• Manage a portfolio of SME clients, acting as their primary point of contact.
• Build and maintain strong, long-lasting customer relationships based on trust and mutual benefit.
• Identify and develop new business opportunities within existing client accounts (upselling/cross-selling).
• Understand clients' business objectives and challenges to effectively recommend relevant services.
• Ensure high levels of client satisfaction and retention through proactive engagement and support.
• Conduct regular account reviews and performance assessments with clients.
• Collaborate with internal teams (e.g., service delivery, technical support) to ensure seamless client experience.
• Onboard new clients and ensure a smooth transition into service delivery.
• Track client account health and proactively address any potential issues.
• Contribute to the development of account management strategies and best practices.

Requirements

• Minimum of 4 years of experience in account management, client services, or sales, preferably within the B2B services sector.
• Demonstrated success in client retention and revenue growth within an account management role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of general business operations and the needs of SMEs.
• Ability to work effectively in a hybrid environment, balancing client visits with remote responsibilities.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and office productivity tools.
• Proactive, organized, and detail-oriented approach to client management.
• A Bachelor's degree in Business, Marketing, or a related field is preferred.
• Valid driver's license and willingness to travel within the Mahikeng, North West, ZA area.

Benefits

Our client offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including medical aid and retirement contributions. Opportunities for professional development and career advancement within the business services sector are available. You will join a dynamic company focused on empowering SMEs. This Mahikeng, North West, ZA based hybrid role provides a balanced approach to client engagement and strategic account growth.