Academic Key Account Manager: AI Growth & Partnerships

Dante Personnel Recruitment (Pty) Ltd; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan with risk benefits

Modern family benefits including study

Study leave

Job summary

LexisNexis Legal & Professional in Johannesburg is seeking a Key Account Manager to drive sustainable revenue growth in higher education. This hybrid role blends new business development with strategic account management, focusing on retaining and expanding accounts while securing new opportunities.

You will serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation.

Qualifications

• Bachelor's degree in Business, Marketing, Education, or a related field is required.
• Proven experience in sales, business development, account management, or customer success in education, publishing, information services, or technology.
• Strong understanding of the academic and higher-education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

Responsibilities

• Market Analysis & Strategic Planning: conduct market research, develop annual territory and account plans, use AI-driven insights for territory planning and product positioning.
• Strategic Account Management: manage academic accounts, expand adoption, deliver renewals, mitigate retention risks.
• Product Adoption & Stakeholder Engagement: retain/grow product adoptions, build relationships with faculty, librarians, procurement, and decision-makers.
• Business Development & Revenue Growth: identify and pursue new opportunities, build pipeline, deliver demonstrations and proposals, negotiate contracts and renewals.
• AI Enablement & Digital Fluency: use AI tools to enhance engagement, forecasting, and pipeline management.
• Collaboration & Performance Reporting: partner with Marketing, Product, Customer Success, Editorial, Support; maintain CRM data and provide forecasts.

Skills

Sales & BD experience

Account management

Customer success

CRM & digital sales tools

Education

Bachelor's degree in Business, Marketing, Education, or related field

Tools

CRM platforms

Digital sales tools

Job description

LexisNexis Legal & Professional in Johannesburg is seeking a Key Account Manager to drive sustainable revenue growth in higher education. This hybrid role blends new business development with strategic account management, focusing on retaining and expanding accounts while securing new opportunities.

You will serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation.