Strategic Key Account Manager - Higher Education & AI

Srg Recruitment; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid & retirement contributions

Professional development opportunities

Dynamic work environment

Hybrid work model

Job summary

LexisNexis Legal & Professional is seeking a Key Account Manager in Johannesburg to drive sustainable revenue, growth, and partnerships in higher education. The hybrid role blends new business development with strategic account management, retaining and expanding accounts while pursuing new opportunities.

You will advise academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation with AI-enabled sales

Qualifications

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
• Strong understanding of the academic and higher-education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

Responsibilities

• Market analysis and strategic planning to identify needs, competitors, trends, and growth opportunities.
• Develop and maintain annual territory and account plans covering revenue objectives and growth opportunities.
• Use AI-driven insights to improve territory planning, prioritisation, and product positioning.
• Manage a portfolio of academic accounts to support retention and sustainable revenue growth.
• Expand accounts through greater adoption of existing products and introduction of value-added solutions.
• Deliver successful renewals for allocated customer agreements and contracts.
• Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and decision-makers.
• Maintain regular virtual and in-person engagement, providing responsive, high-quality service.

Skills

Key Account Management

Sales & Business Development

AI fluency

Customer engagement

Education

Bachelor's degree in Business/Marketing/Education

Tools

CRM software

Job description

LexisNexis Legal & Professional is seeking a Key Account Manager in Johannesburg to drive sustainable revenue, growth, and partnerships in higher education. The hybrid role blends new business development with strategic account management, retaining and expanding accounts while pursuing new opportunities.

You will advise academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation with AI-enabled sales