Bilingual Virtual Medical Assistant (Spanish/English) — Remote

Go Lean Health; Caracas; Remote; VES 7,282,000 - 8,496,000; Part time

Job summary

Go Lean Health is seeking a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice remotely. The role emphasizes empathetic patient communication, handling calls, and coordinating clinical administrative tasks across multiple sites.

The ideal candidate has at least 1 year of healthcare support experience, strong bilingual skills, and familiarity with EMR systems. Remote collaboration with on-site staff and other VMAs is essential.

Qualifications

• Bilingual proficiency in Spanish and English required.
• At least 1 year supporting U.S.-based healthcare practices (virtual).
• Experience handling patient calls, scheduling, EMR documentation.
• Strong communication, empathy, and professional phone etiquette.
• HIPAA compliance certification or willingness to obtain before start.
• Ability to work independently in a remote team.

Responsibilities

• Provide bilingual patient communication and phone support in English and Spanish.
• Coordinate patient communications, manage EMR workflows, and referrals.
• Assist with scheduling, medical records requests, and insurance verification.
• Collaborate with clinic staff and other VMAs to handle high call volumes.
• Help document and improve standard operating procedures for operations.

Skills

Bilingual English/Spanish

Healthcare experience

Administrative skills

HIPAA compliance

Remote work readiness

EMR documentation

Tools

AthenaHealth EMR

Job description

Go Lean Health is seeking a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice remotely. The role emphasizes empathetic patient communication, handling calls, and coordinating clinical administrative tasks across multiple sites.

The ideal candidate has at least 1 year of healthcare support experience, strong bilingual skills, and familiarity with EMR systems. Remote collaboration with on-site staff and other VMAs is essential.