Bilingual Medical Virtual Assistant - Patient Concierge

Go Lean Health; Caracas; Remote; VES 9,999,999,999; Part time

Benefits offered by this job

Remote work

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires strong English and Spanish communication, especially on calls, coordinating appointments, and handling follow-ups.

This remote, part-time position involves scheduling, insurance verifications, referrals, and HIPAA-compliant documentation. You will help maintain clinic flow and patient experience by delivering clear, professional support.

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Experience handling patient-facing calls in healthcare support.
• Confident on calls and able to coordinate appointments.
• Highly organized with attention to detail and reliable follow-through.
• Reliable remote work setup (internet, headset).
• HIPAA knowledge or compliant workflows.

Responsibilities

• Handle high-volume patient calls in English and Spanish.
• Schedule appointments via phone, email, and text.
• Verify insurance eligibility and benefits before appointments.
• Support referrals and prior authorization processes.
• Maintain HIPAA-compliant documentation and timely follow-ups.

Skills

Bilingual English/Spanish

Phone communication

Appointment coordination

Detail oriented

Independent worker

Tools

EMR/EHR familiarity

Job description

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires strong English and Spanish communication, especially on calls, coordinating appointments, and handling follow-ups.

This remote, part-time position involves scheduling, insurance verifications, referrals, and HIPAA-compliant documentation. You will help maintain clinic flow and patient experience by delivering clear, professional support.