Bilingual Medical Virtual Assistant – Remote Receptionist

GoLean Health; Valencia; Remote; VES 7,009,000 - 9,983,000; Full time

Job summary

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires fluent English and Spanish, with strong phone communication, scheduling, and patient coordination.

You will handle patient inquiries, reminders, and basic insurance tasks in a remote setting. The ideal candidate is organized, dependable, and comfortable using EMR/EHR systems, maintaining HIPAA-compliant documentation, and delivering clear, professional communication to

Qualifications

• Bilingual English and Spanish communication required.
• Experience handling phone calls in patient-facing or healthcare support roles.
• Strong appointment coordination and follow-up calls.
• Highly organized with attention to detail.
• Reliable home office setup for remote work.
• HIPAA knowledge or compliant workflows.

Responsibilities

• Manage high volume patient phone calls and communications in English and Spanish.
• Coordinate appointments and manage provider calendars.
• Verify patient demographics and document outcomes in the EMR.
• Handle insurance verification, benefits, copays and referrals.
• Support prior authorizations and payer communications.
• Maintain HIPAA-compliant documentation and daily admin tasks.

Skills

Bilingual English/Spanish

Phone communication

Appointment scheduling

Detail-oriented

Remote work readiness

HIPAA awareness

Tools

EMR/EHR systems

Job description

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires fluent English and Spanish, with strong phone communication, scheduling, and patient coordination.

You will handle patient inquiries, reminders, and basic insurance tasks in a remote setting. The ideal candidate is organized, dependable, and comfortable using EMR/EHR systems, maintaining HIPAA-compliant documentation, and delivering clear, professional communication to