Remote Bilingual Medical Virtual Assistant & Front Desk

Go Lean Health; Maracaibo; Remote; VES 9,999,999,999; Part time

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This remote, part-time role requires strong English and Spanish communication, especially on calls, and coordination of patient appointments and follow-ups.

The ideal candidate is organized, detail-oriented, and capable of maintaining HIPAA-compliant workflows while ensuring clear, professional communication with patients and providers. Flexible schedule and remote work option offered.

Qualifications

• Bilingual English/Spanish required.
• Experience handling phone calls in patient-facing or healthcare roles.
• Strong scheduling and patient coordination abilities.
• Attention to detail and reliable follow-through.
• HIPAA knowledge or compliant workflows.

Responsibilities

• Handle a high volume of inbound and outbound calls with patients, pharmacies, payer offices, and other healthcare contacts.
• Communicate clearly in English and Spanish with patients.
• Provide appointment reminders, follow-ups, rescheduling support, and general patient assistance.
• Answer routine patient questions and escalate concerns when needed.
• Maintain a calm, patient-friendly tone, including with elderly patients or complex situations.

Skills

Bilingual English/Spanish

Phone calls

Appointment scheduling

Patient coordination

HIPAA compliance

Job description

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This remote, part-time role requires strong English and Spanish communication, especially on calls, and coordination of patient appointments and follow-ups.

The ideal candidate is organized, detail-oriented, and capable of maintaining HIPAA-compliant workflows while ensuring clear, professional communication with patients and providers. Flexible schedule and remote work option offered.