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Patient Engagement Manager
Job summary
A healthcare service provider is seeking a Manager, Patient Engagement to oversee Care Advocate team operations. The successful candidate will drive patient engagement strategies, manage contact center metrics, and ensure team performance. A Bachelor's degree and 5+ years in a healthcare setting is required. This position involves strong leadership and data-driven decision-making skills.
Qualifications
- 5+ years of experience in a healthcare contact center or patient outreach setting.
- 2+ years of lead or supervisory experience.
- Strong leadership skills with a focus on team performance and accountability.
Responsibilities
- Lead and manage the daily operations of the Care Advocate team.
- Oversee daily contact center operations and monitor team metrics.
- Drive the execution of patient engagement strategies.
Skills
Education
A company is looking for a Manager, Patient Engagement.
- Lead and manage the daily operations of the Care Advocate team, ensuring consistent performance
- Oversee daily contact center operations and monitor team metrics and outcomes
- Drive the execution of patient engagement strategies and collaborate with internal partners
- Bachelor's Degree or higher
- 5+ years of experience in a healthcare contact center or patient outreach setting
- 2+ years of lead or supervisory experience
- Strong leadership skills with a focus on team performance and accountability
- Data-driven mindset with the ability to interpret performance metrics
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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