Patient Engagement Manager

TailorCare, Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare service provider is seeking a Manager, Patient Engagement to oversee Care Advocate team operations. The successful candidate will drive patient engagement strategies, manage contact center metrics, and ensure team performance. A Bachelor's degree and 5+ years in a healthcare setting is required. This position involves strong leadership and data-driven decision-making skills.

Qualifications

• 5+ years of experience in a healthcare contact center or patient outreach setting.
• 2+ years of lead or supervisory experience.
• Strong leadership skills with a focus on team performance and accountability.

Responsibilities

• Lead and manage the daily operations of the Care Advocate team.
• Oversee daily contact center operations and monitor team metrics.
• Drive the execution of patient engagement strategies.

Skills

Leadership skills

Data interpretation

Performance management

Education

Bachelor's Degree or higher

Job description

A company is looking for a Manager, Patient Engagement.

Key Responsibilities

• Lead and manage the daily operations of the Care Advocate team, ensuring consistent performance
• Oversee daily contact center operations and monitor team metrics and outcomes
• Drive the execution of patient engagement strategies and collaborate with internal partners

Required Qualifications

• Bachelor's Degree or higher
• 5+ years of experience in a healthcare contact center or patient outreach setting
• 2+ years of lead or supervisory experience
• Strong leadership skills with a focus on team performance and accountability
• Data-driven mindset with the ability to interpret performance metrics