Training Specialist

MCI; Myrtle Point (OR); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading business process outsourcing firm in Myrtle Point is seeking a Training Coordinator. This role involves leading training sessions for new agents, creating instructional materials, and providing ongoing support to enhance agent performance. Ideal candidates will have 3-4 years of relevant experience and excellent communication skills. The company offers comprehensive benefits, paid time off, and opportunities for career advancement.

Benefits

Comprehensive health benefits

Paid Time Off

Incentives and rewards programs

Paid training

Qualifications

• 3-4 years of experience as a call center trainer or team leader.
• Proven experience in designing and delivering training programs.
• Flexibility to adapt training programs to evolving needs.

Responsibilities

• Lead initial training and coaching sessions for new hire agents.
• Create educational materials including presentations and manuals.
• Conduct regular refresher sessions to keep agents updated.

Skills

Excellent verbal and written communication skills

Experience in training programs

Strong interpersonal skills

Familiarity with adult learning principles

Education

High School Diploma

Tools

Learning Management Systems

Zoom

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Comprehensive health benefits available after 90 days of employment
• Paid Time Off and holidays to support work-life balance
• Incentives and rewards programs, including cash bonuses and prizes
• Fun, engaging work environment with a casual dress code
• Paid training to enhance your skills while earning a paycheck

What to Expect (Job Responsibilities):

• Lead initial training and coaching sessions for new hire agents on company products and procedures
• Create educational materials including presentations, manuals, and instructional videos
• Conduct regular refresher sessions to keep agents updated on new offerings
• Measure training effectiveness and prepare progress reports
• Provide on-the-job coaching and ongoing support to improve agent performance

What is Required (Qualifications):

• High School Diploma
• 3-4 years of experience as a call center trainer or team leader
• Proven experience in designing and delivering training programs
• Familiarity with adult learning principles and various training methodologies
• Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):

• Knowledge of Learning Management Systems (LMS) such as Google Classroom, Blackboard, or Schoology
• Proficiency in using Zoom as a training environment
• Understanding of call center metrics, KPIs, and operational procedures
• Strong interpersonal skills to effectively mentor and motivate trainees
• Flexibility to adapt training programs to evolving needs

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.