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Meraki Wireless Engineer
Job summary
A technology solutions provider in Cincinnati is seeking a skilled individual for Meraki support. The role involves providing technical support, troubleshooting network issues, and maintaining high client satisfaction. The ideal candidate will have hands-on experience with Cisco Meraki products and a strong analytical mindset. This position offers an opportunity to collaborate with a team and engage with clients directly.
Qualifications
- Strong hands-on experience with Cisco Meraki products.
- Excellent troubleshooting skills for complex network issues.
- Skilled in client interactions and communicating technical solutions.
Responsibilities
- Provide technical support for Meraki solutions and resolve network incidents.
- Act as an escalation point for complex Meraki-related issues.
- Engage with clients to ensure satisfaction and communicate resolutions.
- Identify improvements for client networks using Meraki features.
- Maintain accurate records of client networks and troubleshooting procedures.
Skills
- Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
- Understand RF Optimization and 802.11.
- Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
- Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
- Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
- Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
- Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
- Analytical mindset: Excellent troubleshooting skills, capable of diagnosing complex network issues.
- Customer-focused: Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
- Team player: Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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