Meraki Wireless Engineer

Audit-Tel Inc; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Cincinnati is seeking a skilled individual for Meraki support. The role involves providing technical support, troubleshooting network issues, and maintaining high client satisfaction. The ideal candidate will have hands-on experience with Cisco Meraki products and a strong analytical mindset. This position offers an opportunity to collaborate with a team and engage with clients directly.

Qualifications

• Strong hands-on experience with Cisco Meraki products.
• Excellent troubleshooting skills for complex network issues.
• Skilled in client interactions and communicating technical solutions.

Responsibilities

• Provide technical support for Meraki solutions and resolve network incidents.
• Act as an escalation point for complex Meraki-related issues.
• Engage with clients to ensure satisfaction and communicate resolutions.
• Identify improvements for client networks using Meraki features.
• Maintain accurate records of client networks and troubleshooting procedures.

Skills

Meraki expertise

Analytical mindset

Customer-focused

Team player

Job description

Key Responsibilities

• Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
• Understand RF Optimization and 802.11.
• Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
• Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
• Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
• Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience

• Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
• Analytical mindset: Excellent troubleshooting skills, capable of diagnosing complex network issues.
• Customer-focused: Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
• Team player: Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.