Yacht Club Guest Experience Concierge

The-Boca-Raton; Boca Raton (FL); On-site; USD 41,000 - 42,000; Full time

Job summary

The Boca Raton is seeking a Guest Relations Agent to warmly greet guests, assist with check-in and check-out, and promote hotel amenities. You will provide professional, courteous service and handle guest requests during their stay.

Responsibilities include inputting guest information, managing payments, assisting with currency exchanges, and resolving complaints with discretion. A high school diploma is required, and hospitality experience is preferred.

Qualifications

• High School graduate or equivalent required.
• Degree in Hospitality or Hotel Management preferred.
• Experience in a luxury hotel/resort setting preferred.

Responsibilities

• Register guests by inputting and retrieving information and assigning rooms.
• Manage guest charges, currency conversions, and ensure accurate statements.
• Greet guests, provide information on hours, VIP programs, and hotel services.
• Address guest concerns and resolve issues with discretion.

Skills

Guest service

Hospitality

Communication

Teamwork

Education

High School diploma or equivalent

Hospitality/Hotel Management degree preferred

Job description

The Boca Raton is seeking a Guest Relations Agent to warmly greet guests, assist with check-in and check-out, and promote hotel amenities. You will provide professional, courteous service and handle guest requests during their stay.

Responsibilities include inputting guest information, managing payments, assisting with currency exchanges, and resolving complaints with discretion. A high school diploma is required, and hospitality experience is preferred.