Luxury Resort Reservations Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 24,796 - 34,440; Full time

Job summary

The Boca Raton in Florida is seeking an outgoing individual for luxury room and amenity reservations. The ideal candidate will have excellent interpersonal skills and attention to detail, ensuring guests have a customized stay. Responsibilities include answering calls, creating itineraries, and managing guest interactions.

Qualifications include a high school diploma, preferred 4-year degree, and experience in a similar luxury environment. Proficiency in computer software is essential for this role, along with strong English communication skills.

Qualifications

• Experience in high pace operations or telemarketing inbound sales is preferred.
• Fluency in English is required, with strong communication skills.
• Previous experience in a luxury environment is preferred.

Responsibilities

• Answer inbound calls with a warm greeting and promptly provide personalized itineraries.
• Create customized guest itineraries for various resort services.
• Handle guest complaints and serve as a resort ambassador.

Skills

Excellent interpersonal skills

Attention to detail

Multitasking

Sales and persuasive skills

Education

High school diploma or equivalent

4-year college degree (preferred)

Tools

Computer software proficiency

Job description

The Boca Raton in Florida is seeking an outgoing individual for luxury room and amenity reservations. The ideal candidate will have excellent interpersonal skills and attention to detail, ensuring guests have a customized stay. Responsibilities include answering calls, creating itineraries, and managing guest interactions.

Qualifications include a high school diploma, preferred 4-year degree, and experience in a similar luxury environment. Proficiency in computer software is essential for this role, along with strong English communication skills.