Overnight Luxury Guest Relations Concierge

The-Boca-Raton; Boca Raton (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

The Boca Raton Overnight Guest Relations Agent role seeks a friendly, professional individual to greet and register guests, ensuring a smooth check-in and a welcoming first impression. You will help guests throughout their stay with courteous service and accurate information.

Responsibilities include assisting guests with departures, resolving issues, and promoting hotel amenities and VIP programs to enhance their resort experience.

Qualifications

• High School graduate or equivalent required.
• Degree in Hospitality or Hotel Management is preferred.
• Experience in a luxury hotel/resort setting preferred.

Responsibilities

• Greet and register guests, input and retrieve guest data, assign rooms, and provide room keys and welcome materials.
• Ensure accurate billing and guest statements, process payments, and handle currency exchanges as needed.
• Address guest inquiries with clear information on outlets, VIP programs, events, and hours of operation.

Education

High school graduate or equivalent

Degree in Hospitality or Hotel Management

Experience in a luxury hotel/resort setting

Job description

The Boca Raton Overnight Guest Relations Agent role seeks a friendly, professional individual to greet and register guests, ensuring a smooth check-in and a welcoming first impression. You will help guests throughout their stay with courteous service and accurate information.

Responsibilities include assisting guests with departures, resolving issues, and promoting hotel amenities and VIP programs to enhance their resort experience.