Guest Relations Concierge — Luxury Resort

The Boca Raton; Boca Raton (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

The Boca Raton is seeking a Tower Guest Relations Agent to warmly greet and register guests, ensuring a smooth arrival and stay in a luxury resort. The role requires attention to detail and a professional, courteous demeanor.

You will assist guests during departure, promote hotel amenities, and help resolve concerns with efficiency and discretion to ensure a superior guest experience.

Qualifications

• High school graduate or equivalent required.
• Degree in Hospitality or Hotel Management preferred.
• Experience in a luxury hotel/resort setting preferred.

Responsibilities

• Complete registration using computer system and confirm guest details.
• Assist guests with check-out and account postings; handle various payments.
• Greet guests warmly and provide information on hotel amenities and events.
• Resolve guest issues with discretion and effective problem solving.

Education

High School graduate or equivalent

Degree in Hospitality or Hotel Management is preferred

Job description

The Boca Raton is seeking a Tower Guest Relations Agent to warmly greet and register guests, ensuring a smooth arrival and stay in a luxury resort. The role requires attention to detail and a professional, courteous demeanor.

You will assist guests during departure, promote hotel amenities, and help resolve concerns with efficiency and discretion to ensure a superior guest experience.